Vickie Jones
Hopkinsville,KY
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Adult Peer Support Specialist
Pennyroyal Mental Health Center
09.2019 - Current
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Server
Waffle House
05.2009 - 11.2011
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate Degree in Nursing - Nursing
Owensboro Community And Technical College
Owensboro, KY05.1994
High School Diploma -
Owensboro High School
Owensboro, KY05.1989
Skills
- Mental Health Services
- Arranging Transportation
- Leadership Skills
- Communication Abilities
- Appointment Scheduling
- Boundary Setting
- Problem-Solving Skills
- Active Listening
- Peer Support Ethics
- Behavioral Health Knowledge
- Relapse Prevention
- Trauma-Informed Care
- Conflict Resolution
- Substance Abuse Awareness
- Support Group Facilitation
- Patient Intake
- Crisis Management
- Emotional Support
Certification
Adult Peer Support Specialist Certificate
Timeline
Adult Peer Support Specialist
Pennyroyal Mental Health Center
09.2019 - Current
Server
Waffle House
05.2009 - 11.2011
Associate Degree in Nursing - Nursing
Owensboro Community And Technical College
High School Diploma -
Owensboro High School
Adult Peer Support Specialist Certificate
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