Seasoned Executive Assistant ready to increase job responsibilities.
Hi, I’m
Vickie Maness
Wichita
Summary
Overview
23
years of professional experience
1
Certification
Work History
Lario Enterprises
Administrative Assistant
02.2023 - Current
Job overview
- Primary duties include: reception, ordering and stocking supplies - office and aircraft sorting the mail, reconcile bank statements, special projects, assistant to business owners, and anything else I may be qualified to do
Boeing
Executive Assistant to VP Chain Supply - Contract
09.2022 - 11.2022
Job overview
- Managed all travel, expenses and calendars for VP as well as various other onsite Directors and Managers
- Protecting highly sensitive, confidential, and private information was critical to this position
- Supported onsite supply chain and quality control departments' administrative needs
- Acted as project manager in planning and implementing highly confidential logistics between business units and outside vendors
Local Home Improvement Company
Manager of inbound and outbound sales team
06.2021 - 10.2022
Job overview
All States Home Improvement
Call Center Manager, Inbound and Outbound Sales
06.2021 - 09.2022
Job overview
- Increased revenue by 40% with same day and next day scheduling techniques
- Managed both people and processes
- Lead a team in a fast paced, high-volume call center
- Analyzed call center data and prepared reports for upper management (sales rates, customer service metrics and KPIs)
- Managed 3rd party lead sources
Ryan Lawn and Tree
Customer Services Representative
08.2019 - 03.2021
Job overview
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Acknowledged and resolved customer complaints and questions on a timely basis
- By helping customers understand the product and answering questions I played an integral part in sales
- Managed many business functions of the branch - including: Accounts receivable, Accounts payable, Human Resources and DOT
- Designed and implemented a formal greeting card for customer use to acknowledge appreciation of their business, birthdays, deaths, special occasions or as needed or requested by field staff
Caregiver
12.2017 - 03.2021
Job overview
- Fulltime caregiver 24/7 to both ailing parents
- Father passed in 2019 and recently transitioned my mother to assisted living
ProHome International
Account Manager
06.2018 - 02.2019
Job overview
- Managed new home warranty claims for one of Austin, TX largest single-family new homebuilders
Advanced Retirement Services
Client Specialist/Project Manager
02.2018 - 05.2018
Job overview
- Processed and tracked new and existing Medicare Client business (CRM)
- Oversaw marketing projects geared toward recruiting and growing new clients and business
Kohls
Seasonal Worker
11.2017 - 02.2018
Job overview
E W Wells Group
Executive/Marketing Assistant and Project Coordinator
07.2017 - 11.2017
Job overview
- Executive assistant to CEO
- Production/design of marketing pieces and proposals (RFPS) and projects (Project Coordinator) for Wells group as well as other global ventures CEO was involved in - including governing bodies within the US government, Board of Indian Affairs, and other global environmental agencies
- Directly contributed to the success of the company by effectively and efficiently supporting project managers
Cargill Innovation Center
Lead Client Coordinator/Executive Assistant
02.2015 - 07.2017
Job overview
- Promoted company and business development contributing to increased sales by coordinating global trade shows, client meetings, team meetings, and food summits
- Gatekeeper and administrative support to VP of R&D, multiple Global C-level Executives and Leaders
- Initiated an onboarding program very specific to R&D - having a dramatic effect on job performance and satisfaction, organization commitment, and retention
- Slashed catering costs by 40% by negotiating prices and fess with preferred vendors
- Recruited and staffed volunteer committees to plan and support events, thus eliminating the need to outsource, leading to an annual cost savings of 50%
- Collaborated with legal department in processing Intellectual Property as a result of Food Scientists' 'discoveries' and 'innovations'
- Streamlined ordering process for office supplies thus eliminating multiple orders and consequently saving 30% per month
- Designed a post-event survey/report that included client feedback, cost summaries and improvement recommendations
- Made complicated and demanding domestic and international travel arrangements along with managing corresponding expense reports
- Managed extensive reservation system for all conference rooms, training room, kitchens and labs leading to more efficient use of spaces
- Prepared teams (leadership, marketing, branding, sales, R&D) for pitch presentations and ensured documents reflected key messages for developing the client/customer relationships
- Developed local sponsorship opportunities
- Coordinated global recruiting events
Slumberland Furniture
Executive Assistant and Business Manager
12.2007 - 01.2015
Job overview
- Spearheaded a team of 12 support personnel - recruiting, hiring, payroll, scheduling, onboarding
- Decreased front desk/sales support overhead by 50% over a period of 9 months
- Streamlined the delivery process thus increasing customer satisfaction to 8.75 (2014) compared to 5.0 in 2009
- Assistant to Store Owners/Managers to include maintaining calendars, expense reports, travel and communication within local vendors, community leaders and employees
- Resourceful with extensive office operations and business organization expertise to include HR, A/R and A/P
- Key Holder
- Ensured all cash transactions, charge cards, bank deposits, and finance contracts were reconciled, properly deposited and accurately recorded
- Promoted the local 40 Winks Foundation (non-profit)
- Provided 100 mattresses annual to local children in need
Strategic Financial Concepts
Office Manager
08.2002 - 11.2007
Job overview
- Provided office support to Life Insurance Sales agents
- Managed the Life Insurance Application processes
- Developed a system that narrowed the number of days to final approval from 3 to 4 weeks from when the application was submitted to 2 weeks
- Gave presentations to other Office Managers within the company during National Conferences throughout the United States
Education
Wichita State UniversityWichita, KS
BA from Communication, Spanish, Fine Arts
University Overview
Skills
- Strategic relationship building
- Microsoft Office
- SharePoint
- Skype
- Smart Office/Sales Force (CRM)
- Project Management
- Project management
- Confidential matters
- Collaborative attitude
- Sigma 6/lean processes
- Business development
- Office Management
Certification
- First Aid Certification
- CPR Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Administrative Assistant
Lario Enterprises
02.2023 - Current
Executive Assistant to VP Chain Supply - Contract
Boeing
09.2022 - 11.2022
Manager of inbound and outbound sales team
Local Home Improvement Company
06.2021 - 10.2022
Call Center Manager, Inbound and Outbound Sales
All States Home Improvement
06.2021 - 09.2022
Customer Services Representative
Ryan Lawn and Tree
08.2019 - 03.2021
Account Manager
ProHome International
06.2018 - 02.2019
Client Specialist/Project Manager
Advanced Retirement Services
02.2018 - 05.2018
Caregiver
12.2017 - 03.2021
Seasonal Worker
Kohls
11.2017 - 02.2018
Executive/Marketing Assistant and Project Coordinator
E W Wells Group
07.2017 - 11.2017
Lead Client Coordinator/Executive Assistant
Cargill Innovation Center
02.2015 - 07.2017
Executive Assistant and Business Manager
Slumberland Furniture
12.2007 - 01.2015
Office Manager
Strategic Financial Concepts
08.2002 - 11.2007
Wichita State University
BA from Communication, Spanish, Fine Arts
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