Vickie Matlock
Houston
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
8
8
years of professional experience
Work History
Tele Sales
Burnett
06.2018 - 04.2023
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Customer Service Representative
Tele Tech
09.2017 - 03.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
IRT
09.2015 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Accounting
University of Houston, Downtown
Houston, TX05-2026
Skills
- Business growth and retention
- Upselling
- Excellent Communication
- Computer Skills
- Teamwork and Collaboration
- Telesales strategy
Timeline
Tele Sales
Burnett
06.2018 - 04.2023
Customer Service Representative
Tele Tech
09.2017 - 03.2018
Customer Service Representative
IRT
09.2015 - 07.2017
Bachelor of Arts - Accounting
University of Houston, Downtown