Vickie McDaniel-Dokes
Sherwood,AR
Summary
Customer-focused professional with a commitment to enhancing shopping experiences through exceptional service. Leveraging strong communication skills and attention to detail, effectively contribute to driving sales and ensuring product quality in retail environments.
Overview
13
13
years of professional experience
Work History
QA Automation Analyst
State of Arkansas
Little Rock, USA
09.2007 - 10.2020
- Evaluate software systems and applications to ensure they meet quality standards.
- Collaborate with cross-functional teams to identify and resolve issues.
- Provide feedback to improve processes and standards to enhance software quality assurance.
- Participate in release management activities to ensure successful software deployments.
Sales Associate
Hallmark
North Little Rock, USA
06.2010 - 07.2020
- Welcomed customers with friendly demeanor and offered product information.
- Organized sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
- Assisted in inventory management tasks, including receiving shipments, and conducted stock counts.
- Kept up to date with product information.
- Processed sales, returns, and exchanges using a point-of-sale (POS) system.
Retail Sales
Dillards
North Little Rock, USA
04.2008 - 06.2010
- Greeted customers and assisted with clothing and accessory selections to enhance shopping experience.
- Informed customers about products to support informed purchasing decisions.
- Processed purchases, returns, and exchanges to ensure customer satisfaction and smooth transactions.
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR06-1973
Skills
- Test Automation
- Automation testing
- Continuous integration
- Quality Assurance
- Software testing
- Problem Solving
- Strong Communication
- Automation testing
Timeline
Sales Associate
Hallmark
06.2010 - 07.2020
Retail Sales
Dillards
04.2008 - 06.2010
QA Automation Analyst
State of Arkansas
09.2007 - 10.2020
High School Diploma -
North Little Rock High School