Vickie Meads
Jacksonville,FL
Summary
Customer service supervisor with a track record of enhancing customer satisfaction and streamlining operations. Expertise in resolving complex issues, coaching teams, and implementing performance improvement strategies. Committed to fostering a high-quality service environment in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Office Administrator
Property Advisors Management
Jacksonville, FL
01.2024 - Current
- Supervised daily operations of property management team to ensure efficient workflows.
- Handled escalated customer complaints, resolving issues professionally and promptly.
- Monitored performance metrics, implementing improvement plans to boost overall results.
- Coached and mentored employees to enhance productivity and service quality.
- Prepared work schedules to maintain adequate staffing for optimal support.
- Collaborated with management to refine customer service processes and improve efficiency.
- Processed estoppels and buyer applications within established timelines.
- Implemented office procedures to streamline workflow among staff.
Portfolio Manager
United Property Associates
01.2022 - 01.2023
- Assisted customers by phone, email, and in person.
- Resolved customer inquiries efficiently while maintaining a high satisfaction rating.
- Processed orders, returns, and account updates accurately.
- Met or exceeded daily performance and quality goals.
- Supported team members during high-volume periods.
- Prepared monthly budget and board packages.
- Achieved superior client satisfaction, addressing concerns and provided resolutions.
Onsite property manager
Associa
01.2018 - 01.2022
- Coordinated appointments with vendors for seamless community inspections.
- Handled all maintenance requests from tenants promptly and effectively.
- Managed daily operations of residential and commercial properties to optimize functionality.
- Provided excellent customer service through phone and email communications.
- Addressed resident complaints and expedited maintenance requests efficiently.
- Performed various clerical tasks to support operational workflows.
- Ensured timely completion of community inspections by scheduling vendor appointments.
- Coordinated maintenance and repair requests to ensure timely resolution and tenant satisfaction.
- Conducted property inspections to maintain standards and identify necessary improvements.
- Supervised leasing activities, including tenant screening and lease negotiations for compliance.
Education
High School Diploma -
Tidewater Community College
Chesapeake, VirginiaSkills
- Team leadership and supervision
- Customer service excellence
- Conflict resolution strategies
- Employee training and development
- Performance management
- Workforce planning and scheduling
- Complaint resolution techniques
- Microsoft Office proficiency
- Interpersonal communication skills
- Time management expertise
- Problem solving abilities
- Property management skills
- Administrative support functions
Certifications
M-100 Certification Reserve Studies 103 Customer Service References
Timeline
Office Administrator
Property Advisors Management
01.2024 - Current
Portfolio Manager
United Property Associates
01.2022 - 01.2023
Onsite property manager
Associa
01.2018 - 01.2022
High School Diploma -
Tidewater Community College