Vickie Pattillo
Las Vegas,USA
Summary
Customer service professional with a proven track record of creative problem-solving. Excelled in enhancing client relations and resolving complaints, resulting in a significant increase in customer satisfaction. Skilled in MS Windows, adept at turning challenges into opportunities, and highly motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills make me effective at working unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
PRSS-I
Tinhih
Las Vegas, Nevada
05.2024 - Current
- Collaborated with individuals to address and understand their recovery requirements.
- Referred individuals to outside resources and services for additional support.
- Coordinated resources to support clients and help each achieve targets.
- Encouraged development of relevant skills to help overcome specific concerns.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
Driver
Uber
09.2019 - 01.2023
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Customer Service Representative
Alorica
Las Vegas, USA
11.2018 - 03.2019
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Retention Specialist
Sutherland Global Services
Las Vegas, USA
01.2018 - 06.2018
- Followed standard procedures for solving retention problems.
- Determined customer needs by asking relevant questions and actively listening to the responses.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
Lead Generator/Receptionist
Vacation Resorts
Las Vegas, USA
01.2008 - 05.2010
- Scheduled sales appointments for salespeople to discuss products and services, and to close qualified leads.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Identified and qualified potential customers through outbound calling.
- Created and maintained a database of leads for follow-up by sales team.
- Provided customer service support and addressed customer inquiries.
Outbound Sales
Courtesy Call
Las Vegas, USA
01.2007 - 06.2008
- Company Overview: Courtesy Call – Las Vegas, NV
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Courtesy Call – Las Vegas, NV
Education
Peer Support Specialist Training -
Foundation for Recovery
01.2023
Business/Accounting -
College of Southern Nevada
Las Vegas, NV01.2020
GED -
Navarro College
Corsicana, TX01.1978
Skills
- MS Windows
- Customer service
- Creative problem solver
- Strong client relations
- Complaint resolution
- Call center
Communityvolunteer
- Chairperson of Registration, National International Native American Indian Convention, 06/2010, 09/2014
- Executive Board Treasure, National International Native American Indian Convention, 05/2015, 12/2018
Timeline
PRSS-I
Tinhih
05.2024 - Current
Driver
Uber
09.2019 - 01.2023
Customer Service Representative
Alorica
11.2018 - 03.2019
Retention Specialist
Sutherland Global Services
01.2018 - 06.2018
Lead Generator/Receptionist
Vacation Resorts
01.2008 - 05.2010
Outbound Sales
Courtesy Call
01.2007 - 06.2008
Peer Support Specialist Training -
Foundation for Recovery
Business/Accounting -
College of Southern Nevada
GED -
Navarro College