Amandeep Gill
Maple Ridge,BC
Summary
Efficient technical expert with over six years of experience advising clients to the finest financial and technological solutions. Expert advice on technology selection, development strategies, marketing priorities, and much more. Willing to provide suggestions on how to best use current resources and acquire new ones through judicious spending and prioritization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Computer Technician
KellyConnect
Maple Ridge
10.2023 - Current
- Providing support for IT infrastructure, such as desktops, laptops, servers, networking, and firewalls
- Put data, software, and hardware security protocols into practice.
- Maintain control records, start and stop networks on a regular basis, Carry out catastrophe recovery and data backups.
- Upkeep, troubleshooting, and management of mainframe networks, computer workstations, peripheral equipment, and local and wide area networks (LANs, WANs).
Computer Network Technician
Sherweb
Montréal
05.2020 - 03.2023
- Worked on Incident and problem management for resolving incidents and triage within the SLA using ticketing tool Zendesk and Wireshark
- Worked in a 24×7 Security Operation Centre (SOC) environment
- Resolved issues with hardware, software, and applications to efficiently maintain user productivity
- Services monitored including SIEM, IDS/IPS, DNS, TCP/IP protocols, Firewall, Web Application Firewalls, Data Loss Detection and Prevention (DLP) and also worked on LAN, MAN, WAN infrastructure
- Installation and configuration of SQL/ ORACLE for in-house instances
- Researches and advocates the latest technologies and solutions to support the security requirements of internal and external customers
- Organize network-based scans to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers, and other network hosts.
Network Technician
Alorica
Montréal
10.2019 - 04.2021
- Consulting with IT managers and other departments as required
- Providing IT assistance to staff and customers
- Training end-users on hardware functionality and software programs
- Monitoring hardware, software, and system performance metrics
- Maintaining databases and ensuring system security.
Technical Support Advisor
RAPS PROFESSIONAL SERVICES PRIVATE LIMITED
05.2014 - 05.2017
- Responsible for 1st call on customer issues via on-call, phone, tickets and email
- Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within the SLA time frame
- Performed hardware and software installation and provides high-level customer care, training, and technical support
- Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup and LAN/WAN connectivity issues.
Education
Software Engineering -
Concordia University
09.2019
Computer Engineering -
PTU University
10.2016
Skills
- Customer Service
- Office 365
- DNS
- MS Excel
- Networking Protocols
- MS Office
- MS PowerPoint
- Apple Products
- Problem Solving
- Windows
- MacOS
- Information technology
- Software development
- MS Office
- MS Windows
- WordPerfect
Certification
Microsoft Azure Cloud Services
Linkedinprofile
https://www.linkedin.com/in/amankhosa12
Languages
English
Native or Bilingual
French
Elementary
Timeline
Computer Technician
KellyConnect
10.2023 - Current
Computer Network Technician
Sherweb
05.2020 - 03.2023
Network Technician
Alorica
10.2019 - 04.2021
Technical Support Advisor
RAPS PROFESSIONAL SERVICES PRIVATE LIMITED
05.2014 - 05.2017
Software Engineering -
Concordia University
Computer Engineering -
PTU University