Vickie Prentice
Murrieta,CA
Summary
Acquire Social Worker Position to implement my expertise, resolve a company’s higher demands, implementation of systems for work compliance, creat positive impact with compassion and understanding of equal and centralized personal service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Group Volunteer
Community Health Advocacy
Orange, USA
08.2024 - Current
- Provided independent consultation for Nursing Homes, Hospice and Home Health in the area of Supportive Services.
- Dedicated time to family care-giving responsibilities while maintaining professional engagement through industry networking and independent study-grant funding.
- Create a support network for individuals caring for family members with health issues.
- Organize health workshops, provide emotional support, or assist in raising awareness about health management and resources for caregivers (family members).
- Patient support services
- Implement support centralized care
- Healthcare options review
- Created a personal support network for individuals caring for family members
- Assessment, intervention & C/P
Social Services Director and Grievance Officer
Corona Post Acute
Corona, USA
12.2022 - 07.2024
- Implement systems for state compliance
- Lead a team of professionals ensuring the organization mission aligns with the delivery of High-Quality Care
- Admission assessment, Care Plan, discharge focus-referrals & avoid homelessness.
- Medicare Case evaluation review, daily reporting review.
- Support Psychotropic committee, focused recommendations
- Staff training/In-services as needed
- Ongoing ancillary services referrals preparation for State Inspection ready
- Resolute Grievance officer
- Perform quality assurance audits on documentation and grievance logs
- Connect residents with community resources
- Support the Psychotropic committee, focused recommendations
- 60% improvement in bed availability by promoting residents to proper settings
- Staff training/In-services travel as needed
- Daily: Review new admissions, conduct initial interviews, and attend morning stand-up meetings.
- Attend care plan meetings, review MDS assessments for accuracy, and update discharge planning.
- Resolute Grievance officer
Supervisor
TalentWave Federal Project
Pomona, USA
04.2021 - 03.2022
- Ensure all youth care worker teams reallocate
- Responsible for the provision/mitigation process to victims of human trafficking
- Ensure safety protocols for all participants, referrals/support
- Work daily with a diverse multicultural population
- Oversee 150 Pods sectioned with over 32 youth members each
- Arrange the supervisors in categories: isolation COVID-19 and general population
- Intake coordinator & discharge
- Manage reunification process
- Referral and staff training
- Crisis intervention, Investigation, reporting
Case Navigator
AM-Trace
Orange County, USA
11.2020 - 03.2021
- Train case Investigator & contacts with COVID-19 exposed
- Supervise 18 members performing collective duties for COVID-19 Response Team.
- Liaison with OC DHS and AM Trace reporting sensitive data.
- Manage Quality Assurance-Chart Audit. Assist DHS w/collection of laboratory reporting. Identification of person under investigation and disease tracking.
- Daily assignments distribution, oversee team operations and compliance
- Ensure activities conducted according to applicable protocols, policies-procedures.
- Perform live audit w/members for comprehension and high-quality Interviews.
- Provide leadership with an interactive style to the understanding of others on procedures, data collection instruments
- Weekly progress presentation.
- Training , presentation, live guidance-interview models
Social Services Director
Villa Elena Healthcare Center
Norwalk, USA
06.2018 - 09.2020
- Create support systems for access to equal care, evaluate and implement systems that meet medical, social and emotional needs of Residents, to have them perform at their highest potential physically and mentally.
- Manage and supervise all department functions including grievances, Theft & Loss, appointments & transportation
- Train staff, In-service team members and provide support to IDT, Assistant Administrator in multi-function operations, Abuse reporting, Investigations
- Case management/authorization request
- Annual inspection preparation, create-Implement systems to comply with State and Healthcare regulations.
- Explore housing opportunities for less privileged, review compliance systems and violations for correction.
- Discharge planning, MDS, care plan, family conference including End of life & palliative care.
- Psychosocial Assessments & referrals
- Psychotropic review
- Collaborate work with IDT for PPS, QA, Safety meeting, Weight Variance, other areas requiring brainstorming.
- Discharge planning in Placement
Social Worker-Discharge Planner
The Orchard Post-Acute
Whittier, USA
09.2017 - 03.2018
- Managed Social Services operations
- Create systems to improve communication between departments, participation in QA, Psychoactive committee, other.
- Bio-Psychosocial Assessments, Case management, C/P development
- Logs management of all ancillary services, theft and loss. Implementation of policy and procedure, staff Training/In-services.
- Managed conflict with positive outcome
- Maintain great relationships healthcare providers, staff & community agencies by creating a professional warm environment.
Director of Social Services Department
Norwalk Meadows Sub-Acute Nursing Center
Norwalk, USA
07.2015 - 07.2017
- Provided psychosocial counseling to patient/family experiencing social and emotional conflict, adjustment to placement.
- Assessment collaborate w/Team members-develop individualized treatment plans, discharge goals
- Educated patient with regard to their individual health insurance & discharge
- Coordinated all patient and family services ensuring patient's resource needs including end of life goals for comfort care & ongoing care.
- Case management serving as a middle person to minimize concerns, collections on orations & assist administration w/o duties.
- Outstanding representation of the facility with the Department of Health avoiding deficiencies and citations.
- Utilized effective communication and counseling skills to provide exceptional care in a high pressure and emotionally challenging atmosphere.
Social Worker
Leisure Glen Post-Acute and Rehab
Glendale, USA
01.2011 - 07.2015
- Provided social work/discharge planning services. Utilizing appropriate planning
- Provided bio-psycho-social assessments, interventions
- Provide coping strategies and stress reduction, adjustment and loss issues
- Assist family in evaluating appropriate placement options for variety of settings: SNF, ALF, B&C, other.
- Participate in Psychotropic committee and behavioral management, In-services as needed.
- Patient and family education regarding caregiver supports, VA benefits, Medicare, Medi-Cal, and community resources.
- Successfully passed inspection & Mediated interactions between patients and medical staff.
- Managed all theft and loss including grievances, assisted sister facilities by auditing & support during annual inspection.
Education
Certification Program - Social Work
Social Work Certification Program
CAAssociate - Communications/Public Relations
University of Communication Monica Herrera
CABachelor's degree - Social Work
University of Phoenix
Costa Mesa, CASkills
- Social Work Expert/Geriatrics
- MDS, PHQ9, Care Planning
- Housing & Placement proficiency
- Mental Health Counseling
- Computer literacy Office, Point Clinic, word, Windows, other
- Grievance reporting
- Data interpretation & QA
- Care management methodology
- Applied Behavior Analysis
- Department operations & Management
- Adult & Child welfare
- Crisis Management
- Cognitive Behavioral Therapy
- Process improvement
- Organizational skills
- Discharge planning
- Auditing & Consulting
- Psychotropic committee review
- Customer relationship management
- Enthusiastic team player, ready to learn new things
- Communication specialist
- Behavior Management
- Evidence collection
- Patient interaction-Assessment
- Dementia care
- Trauma response
- Customer complaint resolution
- Conflict Management/Counseling
- DHS Representation
- Collections & Negotiation
- Employee Relations & Training
- Time management
- Records management
- Detailed self starter & multitasker
- Work Planning and Prioritization
Certification
- Social Worker Certification, 04/01/04 to Present, Never Expires
- CPR Certification
- CDL, Non-CDL Class C.
- Certified Social Worker
Additional Information
Outstanding communication, Bilingual English/Spanish, Computer proficient/Point Click, Matrix Care, Word, Medical Terminology., Ability to diffuse situations without heightening conflict, maintaining a positive solution-oriented approach., Promote positive work environment/reliable & trustworthy., Workforce training on privacy topics rules and regulations in Healthcare., Knowledgeable of legal and ethical issues in work, geriatric and family counseling., Proven ability to establish rapport with individuals from a variety of backgrounds and gaining their trust. Case Management & Project Management-Deadline driven., HIPPA law, PII and PHI knowledge.
Awards
- Best Employee of the Month, 01/01/16, Awarded Best Employee for different qualities including Best character and dedication to work.
- Best Employee of the year, 2023, team player, compassionate and resolute driven. Achieved outstanding discharge process and conflict mitigation.
Languages
- English, Expert
- Spanish, Expert
Personal Information
- Authorized To Work: US for any employer
- Title: Social Services Director
Timeline
Support Group Volunteer
Community Health Advocacy
08.2024 - Current
Social Services Director and Grievance Officer
Corona Post Acute
12.2022 - 07.2024
Supervisor
TalentWave Federal Project
04.2021 - 03.2022
Case Navigator
AM-Trace
11.2020 - 03.2021
Social Services Director
Villa Elena Healthcare Center
06.2018 - 09.2020
Social Worker-Discharge Planner
The Orchard Post-Acute
09.2017 - 03.2018
Director of Social Services Department
Norwalk Meadows Sub-Acute Nursing Center
07.2015 - 07.2017
Social Worker
Leisure Glen Post-Acute and Rehab
01.2011 - 07.2015
Certification Program - Social Work
Social Work Certification Program
Associate - Communications/Public Relations
University of Communication Monica Herrera
Bachelor's degree - Social Work
University of Phoenix