Vickie Rasco
Forest,MS
Summary
Dynamic Phlebotomist with expertise in venipuncture and patient care, honed at Lackey Memorial Hospital. Proven ability to enhance patient experiences through effective communication and HIPAA compliance. Recognized for maintaining specimen integrity and training new staff, contributing to a streamlined laboratory environment. Committed to delivering high-quality results in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist
Lackey Memorial Hospital
Patient Access Representative
Ochsner Hospital
01.2025 - Current
- Managed patient check-in process, ensuring accuracy of demographic and insurance information.
- Coordinated scheduling for appointments and referrals, enhancing patient access to services.
- Assisted patients in navigating insurance verification procedures, improving overall experience.
- Implemented electronic health record updates, contributing to efficient data management practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Lab Assistant
Ochsner Hospital
09.2024 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared specimens for analysis, ensuring compliance with safety protocols and procedures.
- Trained new team members on laboratory procedures and safety guidelines effectively.
- Logged samples correctly into computerized tracking system.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Lab Assistant
Baptist Medical Center
10.2022 - Current
- Assisted in conducting laboratory tests to support patient diagnosis and treatment plans.
- Prepared specimens for analysis, ensuring compliance with safety protocols and procedures.
- Operated laboratory equipment, maintaining functionality and accuracy of results.
- Collaborated with medical staff to streamline workflow and improve lab processes.
- Trained new team members on laboratory procedures and safety guidelines effectively.
- Logged samples correctly into computerized tracking system.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Education
No Degree - Healthcare Management
Colorado Technical University
Colorado Springs, CO-2 - Phlebotomy
Phlebotomy School of Mississippi
Forest, MS07.2020
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Geriatric phlebotomy
- Skin puncture
- Medical records management
- Personal protective equipment usage
Timeline
Patient Access Representative
Ochsner Hospital
01.2025 - Current
Lab Assistant
Ochsner Hospital
09.2024 - Current
Lab Assistant
Baptist Medical Center
10.2022 - Current
Phlebotomist
Lackey Memorial Hospital
No Degree - Healthcare Management
Colorado Technical University
-2 - Phlebotomy
Phlebotomy School of Mississippi