VICKIE SCHIERHOFF-LEAVITT

Process Customer Returns

Unload/Load Trucks

Prepare Shipments for Intercompany Transfer

Add/In Inventory

Problem Solve

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.

• Conducted interviews with participants.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Explained questions in better detail for interviewees to allow truthful answers.
• Delivered information from script regarding surveys for on-demand assignment.

• Established positive and effective communication among staff, reducing miscommunications and missed deadlines.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Oversaw high profile projects for by planning, designing, and scheduling phases.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Gathered requirements for ongoing projects and organized details for management use.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Conducted training sessions to educate employees on best practices and procedures to increase productivity.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Planned operations to meet established schedules.