Summary
Overview
Work History
Education
Skills
Timeline
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Vickie Shears

Atlanta,GA

Summary

Successful Customer Service Agent with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Overview

25
25
years of professional experience

Work History

Customer Service Agent

Delta Airlines
Atlanta, Georgia
11.1995 - 09.2020
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved over 25 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Education

High School Diploma -

Charles L. Harper High School
Atlanta, Georgia
06.1982

Skills

  • Credit card processing
  • Customer Relations
  • Good listening skills
  • Service standard compliance
  • Conflict Resolution
  • Service-oriented self-starter
  • Administrative support
  • Complaint resolution
  • Exemplary work ethic
  • Creative problem solving
  • Sales expertise
  • Outstanding communication skills
  • Multi-line phone talent

    • Timeline

    Customer Service Agent

    Delta Airlines
    11.1995 - 09.2020

    High School Diploma -

    Charles L. Harper High School

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