VICKIE SOUTHERLAND
Scottsburg,IN
Overview
35
35
years of professional experience
Work History
Health Information Management Director
Norton's Scott Memorial
11.2014 - Current
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Health Information Manager
Clark Memorial Hospital
03.2006 - 11.2014
- Maintained relationships with medical providers, suppliers and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
Health Information Management Director
Norton Healthcare
01.2002 - 09.2004
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
Regional Service Manager
Smart Corporation
02.2000 - 01.2002
- Responsible for Indiana, Kentucky, West Virginia, and Virginia territories.
- Hiring and training service associates.
- Facility protocols, quality improvement, strategic plans for growth, payroll, development of policies and procedures.
Health Information Management Director
Charter Behavioral Health
08.1999 - 02.2000
- Responsible for coding, transcription, and incomplete file area.
- Processing admissions and discharges, census functions, inpatient filing, release of information, physicians' incomplete chart process.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
Health Information Manager
Genesys Regional
02.1993 - 08.1999
- Maintained relationships with medical providers, suppliers and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to implemented the electronic health record and methods to improve overall workflows.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Managed Utilization Review and Tumor Registry.
- Developed and Implemented Patient Focused Care.
- System Administrator for Soft-Med, ChartFact, and ChartLocator systems.
Assistant Director
Rehabilitation Hospital Of Indiana
02.1991 - 02.1993
- Opened this hospital from opening day.
- Responsible for coding, abstracting, transcription, incomplete file area, and release of information.
Director Rockford Health Systems
Rockford Health Systems
01.1990 - 02.1991
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support operations.
- Played key role in reevaluation and optimization to keep pace with company growth.
- Communicated regularly with patients and physicians.
Manager Health Information
Pewaukee Health Systems
10.1989 - 01.1990
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Reviewed recordkeeping procedures for patients and doctors.
- Maintained relationships with medical providers, suppliers and reporters.
- Followed up with patients about medical and healthcare processes.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
Physician Assistant
Hand Surgery Associates
06.1988 - 10.1989
- Accounts payable
- Medical Records documentation
- Coding
- Disability claims
- Physician Assistant duties as needed.
Education
No Degree - General Studies
Indiana University
New Albany, INAssociate of Science - Medical Records
Vincennes University
Vincennes, IN05.1988
Skills
- Health Records Review
- Interpersonal and Written Communication
- Accurate Documentation
- Trained in Meditech, 3M, Tsystems, Chartwise, Parallon, and many others
Timeline
Health Information Management Director
Norton's Scott Memorial
11.2014 - Current
Health Information Manager
Clark Memorial Hospital
03.2006 - 11.2014
Health Information Management Director
Norton Healthcare
01.2002 - 09.2004
Regional Service Manager
Smart Corporation
02.2000 - 01.2002
Health Information Management Director
Charter Behavioral Health
08.1999 - 02.2000
Health Information Manager
Genesys Regional
02.1993 - 08.1999
Assistant Director
Rehabilitation Hospital Of Indiana
02.1991 - 02.1993
Director Rockford Health Systems
Rockford Health Systems
01.1990 - 02.1991
Manager Health Information
Pewaukee Health Systems
10.1989 - 01.1990
Physician Assistant
Hand Surgery Associates
06.1988 - 10.1989
No Degree - General Studies
Indiana University
Associate of Science - Medical Records
Vincennes University