Vickie McGinty

Louisville,KY

Summary

Loyal employee with an excellent work record dedicated to providing outstanding service. Skilled at planning, organizing, and prioritizing multiple projects while maintaining attention to detail.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

Work History

Customer Service Rep

REALPAGE

09.2009 - 01.2025

Company Overview: Formerly INDATUS
New account set up and Implementation - ion of custom applications For Answering Service
Assisted in Server audits for information needed to facilitate product upgrades and customer cancellations
Participated as a team of 3 - in migrating approximately 13,000 clients from AVST to the New RealPage Platform, resulting in savings to RealPage of over $800,000
Implemented and Produced Message On Hold for clients in Audacity software
Processed orders and built to client specifications in AVST in 35 servers
Facilitated resolution for escalated customer calls, provided support for Answer Automation and Message On Hold
Participated in 24/7 on call rotation, responsible 1 week per month
Formerly INDATUS
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

SR. Account Representative

UNIFIED FOODSERVICE PURCHASING COOPERATIVE

01.1987 - 01.2008

Processing orders for all supplies in a KFC store, Food and Packaging items
Answering and processing all inbound calls/orders, tracking orders for estimated delivery to stores
Responsible to KFC Franchisees to track their vendor markup percent per store
Responsible for all accounting short pays on any of my accounts
Included some travel to KFC vendors and KFC Franchisee Distribution Centers- for my assigned states
Conducted regular client meetings to review account performance, identify opportunities for growth, and address any concerns.

Education

High School Diploma -

Pleasure Ridge Park High School, Louisville

No Degree - Business Management

Sullivan Business College, Louisville, KY

Skills

Slack
AVST
Salesforce
Zendesk
Skype Business
Microsoft Teams
Remote desktop

Active listening
Critical thinking
Data entry
Customer relations
Conflict resolution

Timeline

Customer Service Rep - REALPAGE

09.2009 - 01.2025

SR. Account Representative - UNIFIED FOODSERVICE PURCHASING COOPERATIVE

01.1987 - 01.2008

Pleasure Ridge Park High School - High School Diploma,

Sullivan Business College - No Degree, Business Management