VICKIE R. WILLIAMS
Lancaster,Tx
Summary
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Overview
8
8
years of professional experience
Work History
Front End Checkout Associate
Walmart Stores, Inc.
07.2023 - 10.2023
- Operated cash register to process payments for customer's purchases
- Assisted customers with store related concerns, pricing/item location, light housekeeping, restocking items.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Substitute Librarian
Plummer Elementary School (CHISD)
11.2022 - 04.2023
- Served as substitute Librarian for all grades pre-k through 5th daily
- Organized and distributed library materials to inspire reading and growth of students
- Organized and provided lessons, crafts, and story times daily according to grade levels to improve literacy.
- Promoted information literacy among library users through one-on-one consultations and group instruction sessions.
- Ensured accurate inventory through regular cataloging and shelving tasks, improving access to resources for patrons.
Cardholder Service Representative
TTech Inc. -Bank of America
11.2020 - 01.2021
- Exceptional customer service to Bank of America cardholders receiving unemployment benefits
- Updated cardholder’s demographics by entering accurate data into system, provided sponsor’s information
- Provided balance information, reviewed transaction history, mailed I.D
- Cards, and paper statements to cardholders
- Assisted with filling claims, disputes, and Western Union requests.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
- Maintained productivity and quality standards at all times.
Customer Service Representative
Apple One Staffing
10.2017 - 12.2017
- Provided customer service to hurricane survivors through FEMA services
- Gathered/organized data to assist survivors in filing for food and shelter assistance
- Managed multiple screens, entered alpha/numeric client data to assist with benefits, stop payments, referrals, and accommodations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Outbound Fulfillment Associate
Amazon, Inc.
01.2016 - 12.2016
- Received products in totes/boxes ranging up to 49 lbs., using frequency scanners and loaded shipments onto trucks to meet company production goals
- Operated carts, pallet jacks, shrink wrapping machines to move large quantities of merchandise.
- Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout entire fulfillment process.
- Contributed to safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Streamlined order processing by implementing efficient picking and packing techniques.
Education
High School Diploma -
Wilmer Hutchins High School
5520 E. Langdon Rd05.1978
Associate of Arts - Business Administration And Management
Strayer University
Cedar Hill, Tx01.2020
Skills
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
- Data Entry Efficiency
- POS System proficiency
- Upselling strategies
- Cross-selling techniques
- Loss prevention awareness
Timeline
Front End Checkout Associate
Walmart Stores, Inc.
07.2023 - 10.2023
Substitute Librarian
Plummer Elementary School (CHISD)
11.2022 - 04.2023
Cardholder Service Representative
TTech Inc. -Bank of America
11.2020 - 01.2021
Customer Service Representative
Apple One Staffing
10.2017 - 12.2017
Outbound Fulfillment Associate
Amazon, Inc.
01.2016 - 12.2016
High School Diploma -
Wilmer Hutchins High School
Associate of Arts - Business Administration And Management
Strayer University
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