Vicktoria Da Silva
Southington,CT
Summary
Personable and detail-oriented professional with 6+ years of customer-facing roles and 4 years of management experience. Skilled in scheduling, client communication, multitasking, and maintaining organization in a fast-paced environment. Looking to bring strong interpersonal and administrative skills to a front desk role.
Overview
7
7
years of professional experience
Work History
Lessons
Guitar Center
Southington, CT
01.2020 - Current
- Managed daily scheduling for 11 or more instructors and 100 or more students, ensuring appointments ran smoothly and efficiently.
- Served as the main point of contact for all student and parent inquiries, providing clear, empathetic communication, and support.
- Maintained accurate books, billing, and client accounts, coordinating with corporate systems.
- Trained and cross-trained staff in customer service and workflow efficiency.
- Regularly solved scheduling conflicts, complaints, and logistical issues with professionalism and tact.
- Supported opening and closing operations, and ensured a clean, organized front-of-store experience.
Sales
Guitar Center
Danbury, CT
08.2018 - 12.2019
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Brookfield High School
Brookfield, CT06-2019
Skills
- Scheduling management
- Sales techniques
- Inventory management
- Time management
- Point of sale
- Client account management
- Problem-solving abilities
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Lessons
Guitar Center
01.2020 - Current
Sales
Guitar Center
08.2018 - 12.2019
High School Diploma -
Brookfield High School
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