Jessica Dockens
Frederick,MD
Summary
Dynamic crew leader with proven skills in delegation, task management, and multi-tasking. Experience in implementing training programs and maintaining high standards of cleanliness and organization.
Overview
22
22
years of professional experience
Work History
Cleaning, Skating Lessons, Hockey Coach
Skate Frederick
05.2018 - Current
- Developed and implemented training programs to enhance player skills and performance.
- Mentored junior coaches, providing guidance on effective coaching techniques and team management.
- Implemented plan for cleaning around arena and maintaining the overall appearance
- Teach group classes on fundamentals of skating
- Assist in ordering of food for snack bar
- Cleaning and maintaining appliances and food distribution machines in snack bar.
Cake Decorator
Paris Baguette
08.2025 - 10.2025
- Designed intricate cake decorations using whipped frosting
- Collaborated with team to create seasonal product displays enhancing customer experience.
- Trained new staff on decoration techniques, tools usage, and food safety standards.
- Implemented process improvements for efficient workflow in high-volume production environment.
Produce Associate
Weis Markets
10.2021 - 05.2023
- Ensured freshness and quality of produce through regular inspections and stock rotations.
- Managed inventory levels to minimize waste and optimize product availability.
- Implemented efficient receiving processes to maintain accurate stock records.
- Trained new associates on best practices for handling and storing produce.
Cold Stone Creamery
Tom Coogan Owner, Operator
07.2004 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for KPI tracking and sales performance
- Responsible for audit of store cleanliness and operations
- Responsible for team morale and sales contests
- Responsible to ensure positive cash flow and turn of inventory
- Responsible for cake decoration, construction, and design
- Responsible for opening and closing store
- Responsible for staffing and human resources tasks
- Responsible for inventory, including ordering and organizing and rotation of stock
Skate Guard and Snack Bar
Skate Frederick
12.2004 - 08.2005
- Monitored ice conditions to ensure safety and enjoyment for all skaters.
- Assisted in maintaining cleanliness and organization of the skating rink environment.
- Enforced safety rules and regulations to promote a secure skating experience.
- Provided excellent customer service by addressing skater inquiries and concerns promptly.
- .Responsible for scheduling
Education
Home Schooled
Frederick, MD06-2006
Skills
- Personnel Management
- Workplace cleaning
- Crew Leadership skills
- Ability to multi task
- Scheduling
- Task management
- Delegation of responsibilities
- Time management
- Cake Decorating
Timeline
Cake Decorator
Paris Baguette
08.2025 - 10.2025
Produce Associate
Weis Markets
10.2021 - 05.2023
Cleaning, Skating Lessons, Hockey Coach
Skate Frederick
05.2018 - Current
Skate Guard and Snack Bar
Skate Frederick
12.2004 - 08.2005
Cold Stone Creamery
Tom Coogan Owner, Operator
07.2004 - 04.2010
Home Schooled