Jessica Dockens
Frederick,MD
Summary
Dynamic crew leader with proven skills in delegation, task management, and multi-tasking. Experience in implementing training programs and maintaining high standards of cleanliness and organization.
Overview
22
22
years of professional experience
Work History
Cleaning, Skating Lessons, Hockey Coach
Skate Frederick
Frederick, MD
05.2018 - Current
- Developed and implemented training programs to enhance player skills and performance.
- Mentored junior coaches, providing guidance on effective coaching techniques and team management.
- Implemented plan for cleaning around arena and maintaining the overall appearance
- Teach group classes on fundamentals of skating
- Assist in ordering of food for snack bar
- Cleaning and maintaining appliances and food distribution machines in snack bar.
Cake Decorator
Paris Baguette
Frederick, MD
08.2025 - 10.2025
- Designed intricate cake decorations using whipped frosting
- Collaborated with team to create seasonal product displays enhancing customer experience.
- Trained new staff on decoration techniques, tools usage, and food safety standards.
- Implemented process improvements for efficient workflow in high-volume production environment.
Produce Associate
Weis Markets
Frederick, MD
10.2021 - 05.2023
- Ensured freshness and quality of produce through regular inspections and stock rotations.
- Managed inventory levels to minimize waste and optimize product availability.
- Implemented efficient receiving processes to maintain accurate stock records.
- Trained new associates on best practices for handling and storing produce.
Cold Stone Creamery
Tom Coogan Owner, Operator
Frederick, MD
07.2004 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for KPI tracking and sales performance
- Responsible for audit of store cleanliness and operations
- Responsible for team morale and sales contests
- Responsible to ensure positive cash flow and turn of inventory
- Responsible for cake decoration, construction, and design
- Responsible for opening and closing store
- Responsible for staffing and human resources tasks
- Responsible for inventory, including ordering and organizing and rotation of stock
Skate Guard and Snack Bar
Skate Frederick
Frederick, MD
12.2004 - 08.2005
- Monitored ice conditions to ensure safety and enjoyment for all skaters.
- Assisted in maintaining cleanliness and organization of the skating rink environment.
- Enforced safety rules and regulations to promote a secure skating experience.
- Provided excellent customer service by addressing skater inquiries and concerns promptly.
- .Responsible for scheduling
Education
Home Schooled
Frederick, MD06-2006
Skills
- Personnel Management
- Workplace cleaning
- Crew Leadership skills
- Ability to multi task
- Scheduling
- Task management
- Delegation of responsibilities
- Time management
- Cake Decorating
Timeline
Cake Decorator
Paris Baguette
08.2025 - 10.2025
Produce Associate
Weis Markets
10.2021 - 05.2023
Cleaning, Skating Lessons, Hockey Coach
Skate Frederick
05.2018 - Current
Skate Guard and Snack Bar
Skate Frederick
12.2004 - 08.2005
Cold Stone Creamery
Tom Coogan Owner, Operator
07.2004 - 04.2010
Home Schooled