Vicky Bucio
Phoenix,AZ
Summary
Dynamic and adaptable Front of House Employee with a proven track record at Dave and Buster's Corporate Headquarters. Excelled in enhancing customer satisfaction and team efficiency through exceptional service and problem-solving skills. Trained new staff, ensuring seamless integration and upholding high standards in food safety and guest service. Demonstrates a strong work ethic and a team player attitude, contributing significantly to workplace achievements.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Dave and Buster's Corporate Headquarters
Tempe, AZ
06.2021 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Ed Pastor
Phoenix, AZ Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Food safety knowledge
- Health and safety
- Waitstaff etiquette
- Order taking
- Greeting guests
- Training and mentoring
- Open-close procedures
- Personal hygiene
- Team player
- Food running
- Food and beverage service
Languages
Spanish
Full Professional
Timeline
Front of House Employee
Dave and Buster's Corporate Headquarters
06.2021 - Current
Ed Pastor