Vicky Calderon
Sheridan,IL
Summary
Seasoned Center Store Manager with comprehensive background in retail management. Possess strong skills in inventory control, merchandising, and team leadership. Demonstrated effectiveness in fostering positive customer experiences while managing daily store operations. Achievements include improved sales performance and enhanced employee productivity in previous roles.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
Center Store Manager
Caseys General Stores Inc
Hinckley, Illinois
03.2024 - Current
- Managed daily operations of center store ensuring efficient workflow.
- Supervised staff and provided training on customer service standards.
- Organized inventory and maintained stock levels to meet customer demand.
- Implemented visual merchandising strategies to enhance product displays.
- Enforced company policies and safety regulations within the store environment.
- Collaborated with vendors to order supplies and manage deliveries.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Conducted regular audits to ensure compliance with health and safety guidelines.
- Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
- Ensured all employees complied with company policies and procedures related to safety standards.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer service - head driver
Avitias delivery service
Aurora, Illinois
08.2022 - 02.2024
- Operated company vehicles safely to transport goods and personnel.
- Conducted routine vehicle inspections to ensure reliability and safety standards.
- Collaborated with logistics team to optimize delivery routes and schedules.
- Assisted in training new drivers on company policies and safety procedures.
- Communicated effectively with dispatch to coordinate timely deliveries.
- Resolved minor vehicle issues promptly to minimize downtime during operations.
- Reviewed daily manifests to coordinate efficient deliveries.
- Oversaw sorting of pallets and parcels between multiple trucks and verified correct loading.
- Ensured that all vehicles are kept clean and in good condition at all times.
Toy maneger
Walmart
Batavia, Illinois
05.2019 - 01.2022
- Oversaw daily operations to ensure team efficiency and productivity.
- Managed schedules and assignments for staff to meet project deadlines.
- Developed training materials to onboard new employees effectively.
- Implemented process improvements to enhance workflow and communication.
- Facilitated conflict resolution among team members to maintain harmony.
- Analyzed performance metrics to identify areas for improvement.
- Collaborated with other departments to support organizational objectives.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
West Chicago High School
West Chicago, ILSkills
- Visual merchandising
- Inventory management
- Staff training
- Customer engagement
- Customer relationship management
- Process improvement
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Project management
- Safety enforcement
- Employee training
- Shelf stocking
- Workload management
- Hiring and onboarding
- Staff scheduling
- Customer service
- Employee scheduling
- Communication
- Excellent communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Center Store Manager
Caseys General Stores Inc
03.2024 - Current
Customer service - head driver
Avitias delivery service
08.2022 - 02.2024
Toy maneger
Walmart
05.2019 - 01.2022
West Chicago High School