Vicky Conner
Firestone,CO
Summary
Goal-oriented with distinguished experience in handling and overseeing complex General Liability, Auto, Bodily Injury, E&S and Workers' Compensation claims. Expert in increasing productivity and customer satisfaction while driving exceptional claim outcomes. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
AVP Corporate Claim Director
United Fire Group
10.2002 - Current
- Corporate oversite of General Liability claims, Excess & Specialty claims, Commercial Auto Bodily Injury claims, Litigated claims and Workers' Compensation claims.
- Coached claims adjusters to ensure appropriate understanding of policy language/interpretation, investigations, reserving, settlement and ongoing litigation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Cross collaboration developed between internal teams - U/W, Marketing, Risk Control - to ensure consistent delivery of customer service.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Workers' Compensation Claims Law - Insurance
American Educational Insurance Institute
05.2012
Claims Law Associate - Insurance
American Educational Insurance Institute
02.2003
Skills
Coverage Analysis
Exposure Analysis
Jurisdictional Knowledge
Reserving Expertise
Negotiation
Legal Analysis
Customer Service
Leading by Example
Team Advocate
Timeline
AVP Corporate Claim Director
United Fire Group
10.2002 - Current
Workers' Compensation Claims Law - Insurance
American Educational Insurance Institute
Claims Law Associate - Insurance
American Educational Insurance Institute
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