Hi, I’m
Vicky Corral
Hendersonville,NC
Summary
Encouraging manager and highly skilled phlebotomist with over 9 years of experience in healthcare settings, with a talent for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Well-organized, self-motivated, and knowledgeable in collecting blood specimens specifically in fast-paced work environments.
Overview
11
years of professional experience
Work History
The Blood Connection
Apheresis Technician
01.2016 - 02.2023
Job overview
- Remained flexible to work highly variable schedule.
- Performed cell counts and analysis on blood specimens.
- Performed apheresis collections according to established procedures, guidelines and contracts.
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Operated highly specialized laboratory equipment to process specimens.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
The Blood Connection
Whole Blood/ Apheresis Trainer
01.2016 - 02.2023
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Implemented diverse instructional methods, optimizing trainee engagement.
The Blood Connection
Interim Divisional Manager
12.2020 - 12.2021
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
The Blood Connection
Phlebotomist
01.2014 - 01.2016
Job overview
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients
Blue Sky MDHendersonville, NC
Medical Assistant
06.2023 - Current
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
South CollegeAsheville, NC
Associate of Science from Pre-Nursing Education
11.2021
Asheville-Buncombe Technical CollegeAsheville, NC
NC Phlebotomy Certificate from Phlebotomy
2014
North Henderson High SchoolHendersonville, NC
High School Diploma
2010
Skills
- Medical Terminology
- Microsoft Office Skills
- Exceptional Customer Service
- Excellent communication
- Strategic planning and scheduling
- Time Management
- Employee training and development
- Conflict Resolution
- Strong Organizational Skills
- Quick in learning new skills sets
- BLS Certified
Accomplishments
- Pamela Black: Previous WNC Divisional Manager The Blood Connection (828) 777-8512
- Kay Loftis: RN, Previous WNC Director of Donor Services The Blood Connection, kloftis58@yahoo.com
- Crista Barnwell: RN, BSN (828) 708-2834
- Monique Worley: MT/Phlebotomy Instructor AB Tech, (828) 398-7486
Timeline
Medical Assistant
Blue Sky MD
06.2023 - Current
Interim Divisional Manager
The Blood Connection
12.2020 - 12.2021
Apheresis Technician
The Blood Connection
01.2016 - 02.2023
Whole Blood/ Apheresis Trainer
The Blood Connection
01.2016 - 02.2023
Phlebotomist
The Blood Connection
01.2014 - 01.2016
South College
Associate of Science from Pre-Nursing Education
Asheville-Buncombe Technical College
NC Phlebotomy Certificate from Phlebotomy
North Henderson High School
High School Diploma
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