Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vicky Duncalf

Polk City,US

Summary

Dynamic retail leader skilled in training teams on selling techniques and customer service excellence. Proven track record in mentoring staff to boost upselling, maximize sales, and improve performance.

Experienced in stock management, fostering collaboration, and driving operational improvements that increase efficiency and profitability.

Overview

15
15
years of professional experience

Work History

Store Manager/Market Team Leader

Salon Service Group
Windsor Heights, Iowa
04.2023 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw employee scheduling and training programs for staff development.
  • Conducted inventory management to ensure stock availability and accuracy.
  • Provided exceptional customer service to enhance shopping experiences.
  • Led team meetings to communicate goals and promote collaboration.
  • Developed promotional displays to attract customer interest and drive sales.
  • Analyzed sales trends to inform product ordering and inventory decisions.
  • Recruited for store associates, store managers, and direct sales consultants.
  • Trained store staff on store products, retail sales strategies, and store operations.
  • Held in store: demos and special events.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Strengthened workflow productivity by hiring, managing and developing top talent through open communication.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Educator

LaJames International College
Des Moines, Iowa
02.2017 - 04.2023
  • Taught academic and vocational curricula to help students learn a variety of skills in Cosmetology.
  • Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.
  • Administered and graded tests and assignments to evaluate students' progress.
  • Clearly communicated objectives for all lessons, units and projects to students.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Developed partnerships with the beauty industry salon and spa's to place students after graduation.

School Director/Educator

Iowa School of Beauty
Ankeny, IA
06.2012 - 01.2017
  • Lead a team of 7 employees with responsibilities in opening and closed procedures.
  • Motivated and educated students, monitored attendance and grades for graduation success.
  • Implemented curriculums for three different programs.
  • In charge of staff hiring and firing, schedules, HR, and training development.
  • Overseen payroll, accounts payable, ordering and tracking inventory supply and retail.
  • Assisted admissions with recruiting and maintaining enrollment in the college.
  • Constantly making sure all state/ federal requirements and standards were being followed at all times.

Store Manager

Beauty Brands
West Des Moines, Iowa
05.2010 - 06.2012
  • Recruiting, interviewing, and hiring functions to meet store and salon needs.
  • Ensured resolution of customer concerns to the satisfaction of the customer and company.
  • Evaluate associates on receiving, store operations, breakdowns, cycle counts, physical inventory, returned merchandise, and price change procedures with accuracy.
  • Completed all required operating reports, forms and projects on promotional programs, and visual merchandising standards.
  • Executing the financial stewardship using business planning process to ensure budgeted financial performance is met or exceeded.

Education

Certificate/Instructor License - Cosmetology

Iowa School of Beauty
Urbandale, Iowa, US

Associate of Arts - General

Waldorf College
Forest City, Iowa, US

Skills

  • Motivational leadership
  • Team development/Staff cultivational leadership
  • Customer service orientation
  • Multi-tasking
  • Strategic planning
  • Effective communication
  • Store operations management
  • Inventory control
  • Conflict resolution
  • Loss prevention procedures
  • Recruitment and interviewing
  • Reliability and punctual
  • Team motivation
  • Performance review
  • Budget development
  • Retail merchandise quality standard
  • Leading staff meetings
  • Financial operations management

Accomplishments

  • Exceeded store sales target in 2024 by 126% through increasing the value of each sale, strategic upselling, and generating leads through networking.
  • Surpassed Regional sales goal in 2024 by 118% upselling and cross-selling, increase average deal size, identify high value customers, and monitoring sales activities.
  • Trained and supervised a team of 20, improving team efficiency by 15%.
  • Improved inventory accuracy for a $1M retail operation with a 99% accuracy.
  • Transcended regional team in 2024 achieving yearly KPI.

Timeline

Store Manager/Market Team Leader

Salon Service Group
04.2023 - Current

Educator

LaJames International College
02.2017 - 04.2023

School Director/Educator

Iowa School of Beauty
06.2012 - 01.2017

Store Manager

Beauty Brands
05.2010 - 06.2012

Certificate/Instructor License - Cosmetology

Iowa School of Beauty

Associate of Arts - General

Waldorf College

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Vicky Duncalf