Vicky Felix
Brooklyn
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
21
21
years of professional experience
Work History
Business Analyst
Maimonides Medical Center
Brooklyn
07.2025 - Current
- Expertise in business analysis, project management, reporting, vendor relationship management, and application development/programming support
- Collaborated with clinical staff to implement and enhance internal applications for management, reporting, and quality improvement initiatives, driving user adoption and system effectiveness.
- Functioned as the primary liaison between Clinical, Operations, and IT teams, promoting effective communication and successful implementation of system enhancements.
- Conducted comprehensive system analysis to enhance operational efficiency, identify performance gaps, and recommend data-driven solutions.
- Evaluated, analyzed, and communicated system requirements, ensuring documentation accuracy and consistency across all functional areas.
- Led process and system improvements to enhance quality of care and patient outcomes, contributing to overall business performance across the organization.
- Developed and executed project management plans, maintaining transparency through regular status reports, progress updates, and stakeholder communications.
- Fostered relationships with internal partners, vendors, and stakeholders to facilitate systems integration and strengthen cross-departmental collaboration.
- Partnered with leadership to address inquiries and present evidence-based recommendations using real-time data and analytics.
- Ensured all activities and documentation complied with HIPAA, data security, and healthcare regulatory standards.
Inventory Operations Analyst
New York Presbyterian Hospital
New York
12.2010 - 05.2025
- Developed reports, set up new locations, and created workflows to assist in the design and improvement of inventory management practices.
- Coordinated with sourcing, supply chain, and site administration teams to manage vendor relationships and ensure smooth implementation of new products and system upgrades.
- Analyzed and optimized clinical workflows and business processes to improve patient outcomes and operational efficiency.
- Collaborated with Clinical, Operations, and IT teams to implement, support, and enhance internal applications used for management and quality improvement initiatives.
- Provided business analysis, project management, application programming, and reporting support for various clinical and operational systems.
- Served as the primary point of contact for clinical staff, providing on-site support, training, and skills transfer for Clinical Provider Scheduling Systems and Personnel Tracking Applications.
- Led and participated in cross-functional meetings to discuss and improve system workflows, data quality, and reporting standards.
Lawson Implementation Project
SUNY Downstate Medical Center
Brooklyn
05.2008 - 10.2009
- Prepared expense reports and financial data for Lawson Project while supervising support staff and coordinating workflows to ensure project efficiency.
- Supervised support staff and coordinated workflows for Lawson Project, enhancing team collaboration and project execution.
- Build the items master, verifying all approved abbreviations and components for other med-surg companies like Cardinal.com and Nuvia (GHX).
- Inputted personnel information into the SUNY HR system for accurate record-keeping.
- Attended administrative meetings to review department procedures and recommend management actions that improved standard operating procedures.
Data Entry Operator
New York Presbyterian Hospital
New York
11.2005 - 04.2008
- Executed data entry for Value-Link purchase orders, including requisitions and change orders, while processing Value-Link and MPS purchase orders through Lawson system.
- Entered and updated medical records accurately and efficiently.
- Processed patient data using electronic health record systems.
- Maintained confidentiality of sensitive patient information consistently.
- Monitored daily inventory counts to identify and report discrepancies.
Education
Ph.D. -
Capella University
Minneapolis, MN01-2027
Master's - Health Administration
Capella University
Minneapolis, MN01-2024
Bachelor of Science Degree - Healthcare Administration
Capella University
Minneapolis, MN01-2023
Skills
- Healthcare Analytics
- Data Analysis
- Supply Chain Analysis
- Demand Forecasting
- Inventory Management
- Query Development
- Process Improvement
- Lean Six Sigma
- Workflow Optimization
- Operational Efficiency
- Project management
- Microsoft Office Suite
- Mobile Data Analysis
- Reporting & Documentation
- Effective Communication
- Interpersonal Skills
- Strategic Planning
References
Available upon request
Timeline
Business Analyst
Maimonides Medical Center
07.2025 - Current
Inventory Operations Analyst
New York Presbyterian Hospital
12.2010 - 05.2025
Lawson Implementation Project
SUNY Downstate Medical Center
05.2008 - 10.2009
Data Entry Operator
New York Presbyterian Hospital
11.2005 - 04.2008
Ph.D. -
Capella University
Master's - Health Administration
Capella University
Bachelor of Science Degree - Healthcare Administration
Capella University