Hi, I’m
VICKY GONZALEZ
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
years of professional experience
Work History
Kotis Design
Account Manager
05.2021 - Current
Job overview
- Oversaw new business development and customer servicing.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $4 million in sales.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Educated clients on new services and updated account information to maintain high standards of client service.
IFM Restoration
Account Manager
12.2019 - 05.2021
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised between account holders and various departments.
- Managed 40 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Kate Spade & Company
Assistant Store Leader
08.2018 - 03.2020
Job overview
- Recruited and hired talented individuals who would bring depth and experience to the organization.
- Mentored employees to help them improve their skills and enable them to become peak performers on the job.
- Responded to customer concerns with friendly and knowledgeable service.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Worked with the management team to implement the proper division of responsibilities.
Bath & Body Works
Assistant Manager
12.2016 - 11.2017
Job overview
- .Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
Claire's
Area Store Manager
01.2013 - 01.2016
Job overview
- Training and hiring staff for the succession of the store.
- Monitoring stores PL and efficiently keeping shrink down.
- Complying to the visual standard's needs.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
Full Sail UniversityWinter Park, FL
Bachelor of 3D Animation from Animation And Special Effects
08.2022
The Art Institute of Dallas Dallas
Bachelor of Arts from Retail Management
2015
Mesquite High SchoolMesquite, TX
High School Diploma
05.2010
Skills
- Financial Calculation and Analysis
- Opportunity Identification
- Business Development
- Microsoft Office
- Account Management
- Persuasive Negotiations
- Critical Thinking
- Revenue Growth
- CRM Software
- Teamwork and Collaboration
- Strong communication skills
- Fluent in Spanish
Timeline
Account Manager
Kotis Design
05.2021 - Current
Account Manager
IFM Restoration
12.2019 - 05.2021
Assistant Store Leader
Kate Spade & Company
08.2018 - 03.2020
Assistant Manager
Bath & Body Works
12.2016 - 11.2017
Area Store Manager
Claire's
01.2013 - 01.2016
Full Sail University
Bachelor of 3D Animation from Animation And Special Effects
The Art Institute of Dallas Dallas
Bachelor of Arts from Retail Management
Mesquite High School
High School Diploma
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