Vicky Hatfield
Bogue Chitto
Summary
Dynamic leader with a proven track record at Hobby Lobby, enhancing customer satisfaction through strategic planning and effective communication. Skilled in team leadership and relationship building, I successfully improved service protocols, resulting in a significant boost in customer satisfaction scores. Committed to fostering a collaborative environment and driving team performance.
Overview
23
23
years of professional experience
Work History
Custom Frame Manager
Hobby Lobby
McComb, MS
11.2020 - Current
- Led team in daily operations to enhance customer service and store efficiency.
- Developed and implemented sales strategies to drive product visibility and profitability.
- Trained and mentored staff on best practices in merchandising and inventory management.
- Fostered a collaborative environment by promoting teamwork and open communication among staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Paraprofessional
Anahuac ISD
Anahuac, TX
08.2005 - 05.2020
- Supported instructional staff in implementing individualized education plans for diverse learners.
- Assisted in classroom management, fostering a positive learning environment for students.
- Collaborated with teachers to develop and adapt educational materials and resources.
- Monitored student progress and provided feedback to enhance academic performance.
- Led small group activities, reinforcing core concepts and promoting engagement among students.
- Implemented behavior intervention strategies to improve student outcomes and reduce disruptions.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Family Service Tech
MET Headstart
Anahuac, TX
08.2003 - 05.2005
- Provided support to families, enhancing communication and engagement in service programs.
- Conducted assessments to identify family needs, linking them with appropriate resources and services.
- Developed individualized service plans in collaboration with families, ensuring tailored support and interventions.
- Facilitated workshops for parents on child development and community resources, fostering empowerment and knowledge sharing.
- Advocated for families within community systems, strengthening access to essential services and supports for diverse populations.
- Developed trusting relationships with clients through consistent follow-up and genuine empathy.
- Managed caseload effectively, maintaining detailed case notes for all client interactions.
- Collaborated with community partners to create a strong network of resources for clients.
- Improved communication between schools and families through accurate translation of documents and meetings.
- Completed health screenings such as hemoglobin test, vision and hearing.
- Scheduled doctor and dental appointments for case loads.
Education
High School Diploma -
South Houston High School
South Houston, TX06-1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Strategic planning
- Effective communication
- Positive attitude
- Good judgment
Timeline
Custom Frame Manager
Hobby Lobby
11.2020 - Current
Paraprofessional
Anahuac ISD
08.2005 - 05.2020
Family Service Tech
MET Headstart
08.2003 - 05.2005
High School Diploma -
South Houston High School