Vicky Hernandez
Princeton,TX
Summary
Dedicated food and nutrition professional with hands-on experience in meal preparation and food safety compliance. Proven ability to manage food inventory effectively, ensuring quality and adherence to standards. Committed to creating nutritious meals that meet the needs of students and staff.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Food and Nutrition Assistant
Lovejoy ISD
Allen, Texas
08.2023 - Current
- Prepared meals following FCNS standardized recipes, ensured accurate tracking of food prepared and leftovers for inventory management
- Prepared hot entrees, cold entrees, fruits, and vegetables for lunch and other food programs.
- Set up, monitored, and replenished serving station to maintain optimal service flow
- Recorded food temperatures after each lunch to ensure compliance with safety standards
- Assist with proper storage of food and supplies
- Clean kitchen area which includes wiping down prep tables, run dishes through the dishwasher, sweeping and mopping floors.
- Operated cash register during lunch hours to manage transactions efficiently.
Food and Nutrition Assistant
Plano ISD
Plano, Texas
08.2020 - 08.2023
- Assisted in preparing nutritious meals for students and staff daily.
- Collaborated with kitchen staff to maintain cleanliness and safety standards.
- Monitored food quality during preparation to ensure compliance with regulations.
- Performed quality assurance checks on prepared foods to ensure compliance with standards.
- Prepared hot entrees in collaboration with kitchen staff.
- Managed food inventory and ensured proper storage of supplies.
- Maintained sanitary conditions in kitchen area by following established safety procedures.
- Operated kitchen equipment while following safety protocols and guidelines.
Customer Service Supervisor
Auction.com
Irvine, USA
08.2008 - 04.2015
- Resolved customer complaints to enhance satisfaction and loyalty
- Managed high volume of inbound calls to ensure timely customer support
- Addressed customer inquiries through emails and chats to provide efficient assistance
- Maintain a low call queue
- Maintained comprehensive knowledge of company policies and procedures
- Facilitated weekly team meetings to discuss project updates
Customer Service Representative
Western Dental
Orange, USA
08.2001 - 08.2008
- Managed 70+ inbound calls daily, addressing client inquiries and issues
- Coordinated client appointments, ensuring timely scheduling and follow-up
- Sent outbound appointment reminders to enhance client attendance and satisfaction
- Achieved monthly deadlines for call queue
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2001
Skills
- Meal preparation
- Food safety compliance
- Dietary guidelines awareness
- Inventory management
- Point of sale operation
- Kitchen equipment use
- Portion control
- Culinary communication
- Team collaboration
- Multitasking
- Adaptable learner
- Proactive support
- Punctual
Certification
- Food Handlers Certificate
- ServSafe Certificate
Timeline
Food and Nutrition Assistant
Lovejoy ISD
08.2023 - Current
Food and Nutrition Assistant
Plano ISD
08.2020 - 08.2023
Customer Service Supervisor
Auction.com
08.2008 - 04.2015
Customer Service Representative
Western Dental
08.2001 - 08.2008
High School Diploma -
Santa Ana High School