Vicky Howard
Bartlett,TN
Summary
Results-oriented & customer-focused professional with a proven track record in delivering outstanding service and exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Security Officer
Securitas
02.2021 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Applied vigilant observation skills to monitor premises contributing to a 30% decrease in security breaches.
Customer Experience Manager
Mercii Digital Design Agency
12.2022 - 09.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships by creating personalized solutions and recommendations based on customer needs.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Customer Service Representative
Shop & Wash
06.2017 - 02.2021
- Demonstrated exceptional customer service skills to and managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
GED -
Copiah Academy
Hazlehurst, MS05.2011
Skills
- Problem-solving abilities
- Customer Relations
- Active Listening
- Critical Thinking
- Conflict Resolution
- Administrative Support
- Building rapport
- Dispute Resolution
Timeline
Customer Experience Manager
Mercii Digital Design Agency
12.2022 - 09.2023
Security Officer
Securitas
02.2021 - 06.2024
Customer Service Representative
Shop & Wash
06.2017 - 02.2021
GED -
Copiah Academy
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