Vicky Merritt
Medical Billing
Okeechobee,FL
Summary
Efficient billing professional with 20 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
21
21
years of professional experience
Work History
Medical Billing Lead
Cleveland Clinic Of Florida
08.2016 - Current
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Updated internal policies as needed to remain current with changing healthcare regulations and industry best practices.
- Expedited payment processing with timely follow-ups on outstanding insurance claims.
- Mentored junior staff members, fostering professional growth through skill development opportunities and constructive feedback.
Customer Service Phone Representative
Martin Memorial Physicians Corp.
08.2016 - Current
- Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
- Promoted customer retention by providing exceptional service experiences that encouraged repeat business and positive word-of-mouth referrals.
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
- Streamlined internal processes through effective communication with other departments, ensuring smooth coordination when addressing customer issues across multiple teams.
Medical Billing Specialist
Cleveland Clinic Florida
08.2016 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Anesthesia Medical Billing
Levin Anesthesia Group
05.2006 - 10.2011
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
Billing & Equipment Lead
Okeechobee Oxygen
01.2003 - 10.2006
- Reduced billing errors through meticulous review of invoices and close collaboration with the accounting team.
- Maintained detailed records of client contracts and service agreements, ensuring accurate invoicing based on agreed-upon terms.
- Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
- Organized monthly meetings with cross-functional teams to review outstanding receivables and develop action plans for collection efforts.
Education
No Degree - Small Business Administration And Management
I.R.S.C
Okeechoee01.1990
Skills
- Medical Billing Software Proficiency
- ICD-10 Knowledge
- Claims Processing Proficiency
- HIPAA Compliance Understanding
- Critical thinking abilities
- Collections experience
- Organizational abilities
- Electronic Health Records Experience
- Payment Posting Abilities
Timeline
Medical Billing Lead
Cleveland Clinic Of Florida
08.2016 - Current
Customer Service Phone Representative
Martin Memorial Physicians Corp.
08.2016 - Current
Medical Billing Specialist
Cleveland Clinic Florida
08.2016 - Current
Anesthesia Medical Billing
Levin Anesthesia Group
05.2006 - 10.2011
Billing & Equipment Lead
Okeechobee Oxygen
01.2003 - 10.2006
No Degree - Small Business Administration And Management
I.R.S.C
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