vicky Rivera
Austin,TX
Summary
Manufacturing supervisor successful at exceeding production, revenue and quality standards through effective leadership and cross-training. Decisive and effective production manager skilled in leading cross-functional teams to meet customer demands and deadlines. [Job Title] accomplished in streamlining production processes, project planning and training and development. Results-driven planning and operations management professional with exceptional communication, problem solving and leadership skills.
Overview
17
17
years of professional experience
Work History
Banquet Server
Courtyard by Marriott Austin Downtown/Convention Center
Austin, TX
01.2008 - Current
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
Banquet Captin
Courtyard by Marriott Austin Downtown/Convention Center
Austin, TX
.1 2013 - Current
- Oversaw team of 4 employees.
Banquet Manager
Courtyard by Marriott Austin Downtown/Convention Center
Austin, TX
.1 2015
- Interacted positively with customers while promoting hotel facilities and services.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma - undefined
Johnston High School
2005 (2008)
Skills
- Honest, trustworthy and punctual
- Management and leadership experience
- Service-oriented team player
- Works well as part of a team
Accomplishments
- Increased overall productivity and quality by [number]% by implementing training programs designed to increase performance levels.
- Increased overall productivity and quality by [number]% by implementing training programs designed to increase performance levels.
Timeline
Banquet Server
Courtyard by Marriott Austin Downtown/Convention Center
01.2008 - Current
Banquet Captin
Courtyard by Marriott Austin Downtown/Convention Center
.1 2013 - Current
Banquet Manager
Courtyard by Marriott Austin Downtown/Convention Center
.1 2015
High School Diploma - undefined
Johnston High School
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