Vicky Skoverski
Fallbrook,CA
Summary
Dynamic leader with a proven track record at All About Plumbing, enhancing company performance through strategic planning and operational excellence. Skilled in organizational leadership and process improvement, I excel in building strong teams and partnerships, significantly increasing customer satisfaction. Expert in employing safety practices, my approach reduceS worksite complaints, fostering an environment of quality assurance and efficiency.
Overview
37
37
years of professional experience
Work History
Rmo/ President
All About Plumbing
02.2012 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Employed optimal safety practices to reduce worksite complaints and hazards.
Cashier
Safeway
03.1987 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Early Childhood Education
Palomar College
San Marcos, CA05.1989
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Employee Relations
- Process Improvement
- Quality Assurance
- Relationship and Team Building
- Goal Setting
Timeline
Rmo/ President
All About Plumbing
02.2012 - Current
Cashier
Safeway
03.1987 - 08.2007
No Degree - Early Childhood Education
Palomar College
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