Emani Pagan
Seymour,CT
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
6
6
years of professional experience
Work History
Customer Service
Court yards
Orlando, Florida
06.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Customer Service Supervisor
Panera Bread
Derby, Connecticut
01.2021 - 05.2022
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Customer Service
Dunkin' Donuts
Derby, CT
08.2020 - 05.2022
- Upheld customer service standards throughout each shift.
- Resolved customer service issues quickly and effectively.
- Monitored KPIs related to customer service performance.
- Provided customer service when needed.
- Greeted customers and provided customer service.
- Managed customer service inquiries and complaints.
Cashier
Icehut
Orlando, Florida
03.2019 - 06.2020
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Edgewater High School
Orlando, Florida05-2020
Skills
- Complaint resolution
- Employee schedule management
- Escalation management
- Schedule management
- Empathy and patience
- CRM software proficiency
- Customer service
- Verbal and written communication
- Microsoft powerapps
Timeline
Customer Service
Court yards
06.2022 - Current
Customer Service Supervisor
Panera Bread
01.2021 - 05.2022
Customer Service
Dunkin' Donuts
08.2020 - 05.2022
Cashier
Icehut
03.2019 - 06.2020
High School Diploma -
Edgewater High School