Victa Marizza Fuentes
Truist
Lexington,NC
1
Certification
19
years of professional experience
Dedicated and results-driven banking professional with over 15 years of experience in retail banking, customer relationship management, lending and account service. Proven ability to build lasting client relationship, exceed sales goals, and provide exceptional customer service. Bilingual in English and Spanish with excellent communication and problem-solving skills. I am eager to continue learning and growing with a company where i can deliver exceptional customer service, build lasting relationships and make a positive impact on the organizations success.
Work History
Relationship Banker III
7 Years 2 Months- Facilitated lending for personal secure and unsecured loans, home equity lines of credit, credit cards, and car loans, enhancing client access to financial products.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Assessed client needs to recommend appropriate banking products, enhancing customer satisfaction and retention.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
Universal Banker
3 Years 3 Months- Performed various teller functions at a financial institution
- Delivered excellent customer service to clients.
- Managed incoming phone inquiries from customers
- Supported clients with product inquiries and solutions
- Balanced cash drawer, ATM, and cash dispenser daily
- Helped clients process deposits and cash checks.
Teller
5 Years 2 Months- Delivered high-quality customer service to ensure client satisfaction.
- Answered incoming phone calls promptly to assist customers.
- Assisted clients with product needs to ensure optimal service experience
- Balanced cash drawer, ATM, and cash dispenser to maintain accurate cash flow
- Assisted clients with deposits and cashing checks.
Education
High School Diploma
Skills
Relationship building and management
Sales and cross-selling
Consumer lending
Cash handling and teller operations
Attention to detail
Organizational skills
Multitasking Abilities
Personal and Business Account Opening
Customer Service Excellence
Team Collaboration
Microsoft Office Suite
Certification
Notary Public
LANGUAGES
Bilingual in Spanish and English
Timeline
Relationship Banker III
Truist
04.2019 - 06.2026Read More
Universal Banker
Truist
01.2016 - 04.2019Read More
Teller
Randolph Bank
03.2007 - 05.2012Read More
Asheboro High School
High School Diploma
Read More