Victor A Coto Jr
Firestone Auto Care
Winter Park,FL
2
Languages
13
years of professional experience
Experienced automotive professional with 10+ years of hands-on service in diagnostics, repair, and customer support. Skilled in troubleshooting complex concerns, documenting recommendations clearly, and completing brake, steering, suspension, and alignment work with accuracy. Brings strong customer communication, safety focus, and quality control to every repair.
Work History
Senior A Tech
2 Years 8 Months- Performed brake, suspension, steering, and alignment repairs to restore safe vehicle operation.
- Diagnosed complex vehicle concerns using scan tools, test drives, and inspection findings.
- Inspected tires, rotated assemblies, and balanced wheels to support ride quality and wear control.
- Trained junior technicians on repair procedures, shop safety, and quality standards.
- Documented service recommendations clearly to support customer approval and repair accuracy.
- Verified completed repairs through road tests and final quality checks.
- Coordinated workflow across bays to maintain efficient service completion and technician productivity.
- Maintained shop equipment, tools, and service areas to support safe, organized operations.
- Monitored and enforced safety measures to mitigate hazards.
Shop Lead
1 Year 10 Months- Supervised daily shop workflow, assigning repair tasks and maintaining efficient technician coverage.
- Reviewed repair orders for accuracy, ensuring proper documentation and service recommendations.
- Coordinated vehicle inspections, prioritizing repairs based on urgency and shop capacity.
- Trained technicians on service procedures, safety practices, and quality expectations.
- Communicated repair updates to customers, explaining findings and recommended maintenance clearly.
- Monitored parts availability, reducing delays by coordinating orders with service needs.
- Verified completed repairs, confirming workmanship met shop standards before vehicle release.
- Improved shop organization by streamlining scheduling, workflow, and service bay readiness.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.
- Managed inventory effectively, ensuring timely restocking of products for a well-maintained store appearance.
Laborer
4 Years 1 Month- Coordinated material handling and site cleanup to support safe, efficient industrial work areas.
- Loaded and unloaded equipment, supplies, and debris following daily work instructions.
- Inspected tools and machinery for hazards, reporting issues before work continued.
- Followed safety procedures, PPE requirements, and housekeeping standards to reduce workplace risks.
- Supported crews with demolition, assembly, and general maintenance tasks across active job sites.
- Trained new laborers on proper lifting techniques, tool use, and site expectations.
- Repaired minor site issues and assisted with equipment setup to keep operations moving.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Sales Associate
2 Years 9 Months- Processed sales transactions, returns, and special orders through point-of-sale systems.
- Assisted customers with accurate auto parts selection using catalog systems and product knowledge.
- Resolved customer inquiries by researching part numbers, vehicle applications, and inventory availability.
- Stocked merchandise, organized shelves, and maintained clean, customer-ready sales floor displays.
- Recommended compatible replacement parts and accessories based on customer vehicle needs.
- Supported inventory counts, cycle checks, and replenishment to reduce stock shortages.
- Mentored newer associates on parts lookup procedures, customer service, and store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Power Sports Mechanic
High School Diploma
Skills
Troubleshooting and resolution
Problem solving
Automotive electrical
Vehicle installations
Issue resolution
Diagnostic techniques
Automotive hand tools
Service documentation
Multitasking
Repair cost estimation
Team Training
Diagnostic skills
Task organization
Workload management
Quality assurance
Team development
Repair services
System diagnosis
Client communication
Technical development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior A Tech
Firestone Auto Care
02.2024 - CurrentRead More
Shop Lead
The Honda Doctor
03.2022 - 01.2024Read More
Laborer
National Industrial Services
01.2017 - 02.2021Read More
Sales Associate
NAPA Auto Parts - Genuine Parts
04.2014 - 01.2017Read More
Mortocycle Mechanics Institue
No Degree from Power Sports Mechanic
Read More
Hartford Adult Education Center
High School Diploma
Read More