Victor Ajeh
Birmingham,AL
Overview
7
7
years of professional experience
Work History
Problem Solver and Processor
Amazon Logistics
01.2021 - 01.2023
- Identifying and Addressing Issues: Correcting packages that have been sent to the wrong station or carrier.
- Taping up or replacing damaged boxes.
- Moving packages that have been placed in the wrong location.
- Dealing with worn or damaged barcodes and generating new ones.
- Finding missing packages from picked routes to ensure drivers have everything they need.
- Supporting the Fulfillment Process: Clearing jams in conveyors or on the line.
- Assisting with tasks during other employees' breaks.
- Helping with other tasks in areas where staffing is low.
- Helping managers with any other tasks they may need.
- Inbound Specific Tasks: Dealing with issues like invalid purchase orders, mis-ships, and barcode problems.
- Filling out paperwork related to issues and entering information into the system.
- Processing resolutions for various issues.
- Tracking the status of issues and the time it takes to escalate them.
- Working with vendors to resolve issues.
- Ensuring scan compliance: Making sure packages are scanned correctly and that compliance rates are met.
- Collaborating with managers to address issues and improve processes.
- Knowing which issues to tackle first, often prioritizing those that impact scan compliance or fulfillment speed.
Global Premier Benefits
- Identifying and contacting potential clients: Agents actively seek out new prospects through referrals, networking, and marketing efforts.
- Understanding client needs: They interview prospective clients to assess their insurance needs and financial situations.
- Explaining policy options: Agents explain various insurance policies and coverage options to help clients make informed decisions.
- Providing quotes and recommendations: They generate quotes and suggest tailored insurance plans based on individual circumstances.
- Handling policy sales and renewals: Agents process policy sales, renewals, and any necessary changes.
- Client Service and Support: Assisting with the claims process: They guide clients through the claims process, handling paperwork and mediating between the client and the insurance company.
- Maintaining client records: Agents keep detailed records of client information and policies.
- Providing ongoing support: They provide ongoing support to clients, addressing questions, concerns, and helping with policy modifications.
- Administrative and Professional Development: Keeping records and reports: Agents maintain accurate records of sales, policies, and client information.
- Staying informed: They stay up-to-date on industry news, regulations, and new products/services through continued education.
- Fulfilling all policy requirements: They ensure all necessary documentation is completed and filed, and that policy requirements are met.
Technical Support Engineer - Consulting
Heja Group, LLC.
01.2016 - 01.2021
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to reliability to determine the causesolution.
- Sets client expectations appropriately throughout the troubleshooting.
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents and ability to determine the cause.
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets.
- Prioritize tickets created.
- Each team member is responsible for achieving specific performance standards.
- You will be expected to increase your job-related skills and grow your industry knowledge, which will help you progress through your career path.
- Reviewing each case to ensure proper handling is completed.
- Answering inbound telephone calls and emails from clients, agents and home office employees.
- Maintaining accurate documentation of activity for each file.
- Communicating with New Business Teams, Marketing, TeleLife, General Agencies, Agents and other Resource Center members regarding current status, problems/processes.
- Document reporting of underwriting-specific information and handle miscellaneous requests from other departments as needed or assigned by management.
- Protective’s targeted salary range for this position is $40,000-43,000 annual.
- Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience.
- The range listed is just one component of Protective’s total compensation package for employees.
- This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
- We aim to protect our employees' wellbeing through a broad benefits offering.
- For example, we protect physical wellbeing through health, dental and vision insurance.
- We protect mental wellbeing through mental health benefits and an employee assistance program.
- We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
- We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
- All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
- Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Timeline
Problem Solver and Processor
Amazon Logistics
01.2021 - 01.2023
Technical Support Engineer - Consulting
Heja Group, LLC.
01.2016 - 01.2021
Global Premier Benefits