VICTOR ANAKA
Roslindale,MA
Summary
Seeking a transition to an information technology centered career. Innovator with strong leadership skills and the ability to provide strategic advice for optimizing existing designs and implementing effective solutions.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
World Flight Services
04.2022 - Current
- Offload over 100,000 kilograms of goods per day from inbound international flights for storage
- Distribute over 10,000 kilograms of goods to commercial and industrial companies
- Inspect incoming and outgoing shipments to verify accuracy and prevent errors
- Utilize hand-held devices and warehouse data systems to record and monitor inventory levels and complete audits to uncover and address inaccuracies
- Guarantee the cleanliness of work areas and ensure the area is devoid of obstacles promoting a hazard-free work environment
- Manage inventory and examine products for defects and damages
- Reinforce new processes and promote team-oriented environments to enhance productivity and build morale
- Operate forklift
Mental Health Counselor
Bournewood Health Systems
04.2017 - 04.2022
- Supported over 30 patients daily with treatment and hygiene regimens
- Facilitated over 100 de-escalations during dangerous crises minimizing negative impacts to staff and patients
- Organized weekly treatment groups for patients focused on anxiety management and goal setting
- Streamlined patient care services and staff resources and educated new members on revised processes
- Awarded Employee of the Month twice during employment
Front Desk Attendant
Boston Park Plaza
09.2015 - 03.2017
- Oversaw guest registration including the arrival, departure, and payment transactions of 400 guests daily
- Supervised planning of conventions and weddings, and liaise with vendors to ensure customer satisfaction
- Corresponded with clients providing customer service and prompt issue resolutions
- Guided domestic and international tourists on navigating Boston and its experiences
- Trained new hires on departmental roles and responsibilities
Education
Associate of Science - Computer and Information Sciences and Support Services
Massachusetts Bay Community College
05.2024
Skills
- Certifications: CompTIA A (June 2023)
- Experience using SQL, CSS, Python and Javascript
- Excellent problem solving, conflict resolution, and customer service skills
- Ability to independently prioritize and manage multiple concurrent tasks and projects
- Expert in de-escalation and intervention protocols, mitigating crises and ensuring business continuity
- Execute responsibilities thoroughly and with attention to detail
Websites
Professional Development
Founding Board Member, KLJ Way, 09/01/18, Present, Mentor students of color by planning and hosting educational events in the greater Boston area., Award students with scholarships to pursue degrees in STEM fields.
Timeline
Warehouse Associate
World Flight Services
04.2022 - Current
Mental Health Counselor
Bournewood Health Systems
04.2017 - 04.2022
Front Desk Attendant
Boston Park Plaza
09.2015 - 03.2017
Associate of Science - Computer and Information Sciences and Support Services
Massachusetts Bay Community College
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