VICTOR BERCIAN

Bay Shore,NY

Summary

Highly motivated and bilingual (English/Spanish) Maitre d' with a track record of delivering outstanding customer experiences. Backed by a Bachelor's degree in Economics, I possess strong analytical skills, meticulous attention to detail, and a proven ability to excel in fast-paced, high-pressure environments. Eager to apply my problem-solving abilities and leverage my background in economics, I am committed to contributing to the success of a dynamic organization while continuously expanding my knowledge and expertise in the field.

Overview

years of professional experience

Work History

Maître D

Watermill Caterers

01.2016 - Current

Hired as a bus-boy in January 2016 and promoted to waiter the same year, quickly receiving another promotion to captain in 2017 and currently serving as a Maître D' since 2019
Maintain oversight of all day-to-day operations, supervising a team of staff members, assigning daily tasks and responsibilities, providing leadership and coaching as needed, and ensuring all product and service standards are upheld in accordance with company policies
Coordinate and manage all guest reservations, dining room and banquet seating, guest assistance, guest needs, and flow of incoming and outgoing clientele
Manage host training initiatives and operational procedures, ensuring all hosts deliver attentive, courteous, and efficient service to guests in accordance with established procedures
Monitor food, beverage, and service quality, ensuring orders arrive to guests in timely manner and answering inquiries as needed
Coordinate with team leaders to manage all service requirements and ensure efficient workflows
Maximize productivity efforts by identifying problem areas and assisting in implementing solutions to ensure client satisfaction

Education

Bachelor of Arts - Economics

Stony Brook University, Stony Brook, NY

05.2023

Associate of Science - Business Administration

Suffolk County Community College, Brentwood, NY

12.2019

Skills

Data Gathering & Analysis
Business & Finance Analysis
Project Management

Client Relations
Sales Optimization
Adaptive Problem-Solver

Timeline

Maître D - Watermill Caterers

01.2016 - Current

Stony Brook University - Bachelor of Arts, Economics

Suffolk County Community College - Associate of Science, Business Administration