Victor Carrasco
Belen
Summary
Results-driven Director of Operations with a proven track record in enhancing efficiency, driving revenue growth, and fostering team development. Expertise in strategic planning and customer service management.
Overview
7
7
years of professional experience
Work History
Director Of Operations Southern Div NM
US Transport
Albuquerque, NM
06.2019 - Current
- Directed operational strategy to enhance transportation efficiency across multiple service lines.
- Implemented process improvements that reduced delivery lead times and increased customer satisfaction.
- Oversaw budget management, ensuring cost-effective operations while maintaining service quality standards.
- Led cross-functional teams in optimizing logistics workflows and resource allocation for improved performance.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Education
High School Diploma -
Belen High School
Belen, NMSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Leadership training
- Workforce planning
- Resource allocation
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff management
- Employee development
- Customer service management
- Customer service
- Employee relations
- KPI tracking
- Business leadership
- Effective leader
- Customer relations
- Hiring and onboarding
- Performance improvements
- Relationship building
- Staff hiring
- Employee motivation
- Recruitment
- Customer retention
- P&L management
- Goal setting
- Management team building
- Delegating work
- Policy development and enforcement
- Performance evaluations
- Business forecasting
- Business growth initiatives
- Performance improvement
- Training management
- Payroll administration and timekeeping
- Logistics
- Sound judgment
- Sales tracking
- P&L Administration
- Direct sales
- Product development
Accomplishments
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
Timeline
Director Of Operations Southern Div NM
US Transport
06.2019 - Current
High School Diploma -
Belen High School