Victor Carrillo
Goodyear,AZ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cleaner
amazing cleaning service
Goodyear, AZ
06.2022 - Current
- Monitored building security and safety by locking doors or avoiding hazards.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Replaced air filters on heating and ventilation systems as needed.
- Responded to emergency cleaning requests to meet client expectations.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Machine Operator
Sub Zero
Goodyear, AZ
01.2023 - 06.2023
- Inspect finished workpieces to ensure conformance with specifications.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Read and understood blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent materials waste.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
General Labor Worker
Honeywell
Goodyear, AZ
01.2022 - 01.2023
- Operated equipment with strong focus on safety and ground communication.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Compiled and maintained records documenting engineering schematics and installed equipment.
- Collaborated with engineers to ensure accuracy in specifications, tolerances, safety requirements.
Brand Ambassador
Grabngo
Tucson, AZ
01.2021 - 02.2022
- Analyzed data from past campaigns to identify areas of improvement.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Researched and tested products and practiced demonstrations before conducting live presentations.
- Gathered customer feedback for product development purposes.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Distributed flyers, brochures, and other materials at promotional events.
- Researched competitors' activities in order to stay ahead of trends in the marketplace.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Agent Services Representative
Customer Contact Channels
Goodyear, AZ
09.2018 - 10.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- receving and entering pharmacy orders from members
Education
High School Diploma -
Marana Career And Technology High School
Marana, AZSkills
- Chemical Handling
- Quality Assurance
- Interior and Exterior Cleaning
- Customer Service
- Exceptional Time Management
- Complex Problem-Solving
Certification
- Notary for Pima county (01/01/2023)
- level 1 security clearance card (03/06/2023
Languages
spanish
Limited
References
References available upon request.
Timeline
Machine Operator
Sub Zero
01.2023 - 06.2023
Cleaner
amazing cleaning service
06.2022 - Current
General Labor Worker
Honeywell
01.2022 - 01.2023
Brand Ambassador
Grabngo
01.2021 - 02.2022
Agent Services Representative
Customer Contact Channels
09.2018 - 10.2020
High School Diploma -
Marana Career And Technology High School
- Notary for Pima county (01/01/2023)
- level 1 security clearance card (03/06/2023
Similar Profiles
Renee DuvenickRenee Duvenick
Essential Cleaner at Amazing Cleaning, LLCEssential Cleaner at Amazing Cleaning, LLC
John EricksonJohn Erickson
Business Owner/Operator at Bigjohns Cleaning Service Inc. / Handyman ServiceBusiness Owner/Operator at Bigjohns Cleaning Service Inc. / Handyman Service
FLORENCE DONKORFLORENCE DONKOR
CLEANER at GLADYS CLEANING SERVICECLEANER at GLADYS CLEANING SERVICE