Victor Cartagena
Bloomfield,NJ
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
7
7
years of professional experience
Work History
Sales Associate
Verizon Wireless
Warren, NJ
09.2021 - Current
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed and implemented strategies to meet sales quotas.
- Gathered data on competitors' pricing, products, and promotional activities.
- Resolved customer complaints promptly and efficiently.
Sales Associate
T-Mobile
Bloomfield, NJ
01.2021 - 09.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Passenger Service Supervisor
Allegiant Air
Newark, NJ
06.2017 - 01.2021
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Oversaw employee work schedules and delegated daily assignments.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Carried and operated radio or pager to communicate with airport personnel.
Skills
- Recruiting and Hiring
- Inventory Management
- Sales Strategies
- Employee Supervision and Motivation
- Team Building and Leadership
- Multitasking and Organization
- Verbal and Written Communication
- Store Merchandising
- Bilingual
Timeline
Sales Associate
Verizon Wireless
09.2021 - Current
Sales Associate
T-Mobile
01.2021 - 09.2021
Passenger Service Supervisor
Allegiant Air
06.2017 - 01.2021
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