Victor Casas
Anaheim,CA
Summary
Detail-oriented front desk professional with experience in managing operations and resolving guest concerns. Skilled in fluent communication and financial integrity, consistently ensuring a welcoming environment for customers and team members.
Overview
9
9
years of professional experience
Work History
Front Desk Attendant
Planet Fitness
Anaheim, CA
01.2016 - 01.2018
- Greeted and assisted members with inquiries, promoting a welcoming environment.
- Managed front desk operations, ensuring efficient check-in and membership processing.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Monitored facility cleanliness and safety, reporting maintenance issues promptly.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Resolved member concerns effectively, fostering strong customer relationships.
Stocker
99 Cent Store
Anaheim, CA
01.2015 - 01.2016
- Organized stock shelves to enhance product visibility and accessibility.
- Monitored inventory levels to ensure timely replenishment of products.
- Assisted in unloading shipments, verifying contents against packing lists.
- Maintained cleanliness and organization of stock areas for safety compliance.
Sales Associate
Sketchers
Anaheim, CA
01.2012 - 11.2012
- Provided exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets and maintain store appearance.
Food Service Worker
Lilly’s Gastronomia Italiana
Fullerton, CA
01.2009 - 01.2011
- Operated kitchen equipment to prepare high-quality Italian dishes efficiently.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Implemented inventory tracking systems to optimize stock levels and minimize waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Trident
Anaheim, CASkills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Fluent in multiple languages
Affiliations
Student at 6 Monkey Martial Arts.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Fishing Practicing the Martial Arts of Tai Shing Monkey Kung Fu Tattooing
Timeline
Front Desk Attendant
Planet Fitness
01.2016 - 01.2018
Stocker
99 Cent Store
01.2015 - 01.2016
Sales Associate
Sketchers
01.2012 - 11.2012
Food Service Worker
Lilly’s Gastronomia Italiana
01.2009 - 01.2011
High School Diploma -
Trident