Victor Castillo
Lake Worth,FL
Summary
Driven Customer Service Manager with 12 + years of success in managing high volume customer service departments. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Expertise in driving customer service quality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Publix Super Markets Inc
Delray Beach, FL
03.2012 - 12.2023
- Experienced in retail business 23 years.
- Managed and supervise a high volume retail operation with 100+ associates to provide premier customer service.
- Consistently improve service quality and increase sales by developing strong knowledge of company’s products and services.
- Recruit, mentor and develop customer service associates and nurture an environment where they can excel through encouragement and empowerment.
- Monitored customer service performance against established standards.
- Working knowledge of customer service software, databases and tools.
- Assisted customers with inquiries, complaints and feedback.
- Passionate about building a customer-focused culture and empowering employees to deliver exceptional service.
Education
Bachelor of Arts - Digital Communications And Multimedia Studies
Florida Atlantic University
Boca Raton, FL05.2008
Skills
- Customer Relations
- Customer Engagements
- Strategic Planning
- Scheduling and Coordinating
- Sales and Margin improvements
- Team Leadership
- Team Management
- Retail Operations Management
- Conflict Resolution
- Goal Setting
- Accounting
- Attention to detail
Timeline
Assistant Customer Service Manager
Publix Super Markets Inc
03.2012 - 12.2023
Bachelor of Arts - Digital Communications And Multimedia Studies
Florida Atlantic University