Aaliyah Sotero
PERLA DENTAL
Dallas,TX
8
years of professional experience
I am seeking a professional position where I can use my skills to make significant contributions within an organization, while continuing to grow professionally!
Work History
DENTAL RECEPTIONIST
3 Years 11 Months- Scheduled patient appointments using Eaglesoft.
- Assisted patients with check-in and check-out procedures.
- Facilitated the presentation of treatment plans to patients.
- Supported verification of insurance coverage.
- Processed payment postings to patient accounts.
- Submitted pre-authorization requests for treatments.
- Conducted follow-up calls to patients for post-operative care and treatment reminders.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
- Developed strategies for reducing appointment cancellations through proactive follow-up with patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
MORTGAGE SOLUTIONS COORDINATOR
2 Years 5 Months- Assigned tasks to team members.
- Trained new hires on quality control procedures for packages.
- Provided support to management in various operational needs.
- Clarified production objectives and team responsibilities.
- Coached employees on improving performance and professional growth.
- Facilitated pre-shift meetings to outline daily and weekly targets.
- Coordinated cross-functional teams to enhance project workflows and communication efficiency.
- Developed and implemented process improvements, reducing project turnaround times significantly.
- Streamlined documentation processes, improving accuracy and accessibility of information across departments.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
DENTAL EXTERNSHIP
2 Months- Prepare patient
- Sterilize or disinfect instruments
- Set up instrument trays, prepare materials
- Assist dentist during dental procedures
- Preform dental x-rays
- Record treatment information in patient records
- Provide postoperative instructions prescribed by dentist.
Education
Associates
Skills
Team Management
Efficient Time Management
Great Communication
Leadership
Organization
Familiar With OSHA Guidelines
Integrity
Patient Care
X-Ray Skills
Dental Procedure Preparation
Stamina
Working In A Fast Paced Environment & Under Pressure
Scheduling Patients
Posting Payments
Customer Service
Microsoft Office
Clerical
Creativity
Critical Thinking
Mortgage Background
Lead By Example!
Detail Oriented
Maintaining A Clean Workspace
Eaglesoft
Check in/ Check out Patients
Phone and email etiquette
Appointment scheduling
Punctual and reliable
Payment processing
Insurance verification
Insurance billing
Records management
Patient services
HIPAA compliance
Patient documentation
Office opening and closing
Billing procedures
Data entry
Patient relations
Timeline
DENTAL RECEPTIONIST
PERLA DENTAL
09.2022 - CurrentRead More
MORTGAGE SOLUTIONS COORDINATOR
IRON MOUNTAIN
07.2020 - 12.2022Read More
DENTAL EXTERNSHIP
SOLAR DENTAL
12.2018 - 02.2019Read More
Concorde Career College
Associates
Read More