Victor Cuellar
Avon Park,Fl
Overview
4
4
years of professional experience
Work History
Electronics Associate
Walmart
11.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
JCPenney
04.2019 - 09.2020
- Kept track of online orders, cleaned the jewelry, as well as maintained the jewelry fixtures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High school diploma -
Avon Park High School
Avon Park, FL05.2018
Skills
- Adaptability and Flexibility
- Troubleshooting
- Implement Solutions
- Bilingual
- Sales expertise
- Problem-Solving
- Interpersonal Communication
Timeline
Electronics Associate
Walmart
11.2020 - 03.2023
Sales Associate
JCPenney
04.2019 - 09.2020
High school diploma -
Avon Park High School