Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Victor Dorismond

Middlesex,NJ

Summary

Dedicated Client Service Representative with a proven track record of effective communication, adept problem-solving, and seamless multitasking abilities. Skilled in building strong relationships with clients and providing quality service. Experienced in inspiring, leading, and motivating teams to thrive in dynamic and competitive settings."

Overview

7
7
years of professional experience

Work History

Client Service Representative

Kantar
06.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated cross-functionally with various departments to devise strategies aimed at enhancing customer satisfaction.

Teaching Assistant

College Achieve Public Schools
11.2021 - 06.2022
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Assistant Store Manager

Extra Space Storage
04.2021 - 09.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted store manager in meeting standards for customer service and quality.

Senior Sales Representative

MakeSpace
02.2019 - 03.2020
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Intel Computer Specialist

ActionLink
11.2017 - 04.2019
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Coordinator

Asite
06.2016 - 05.2017
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Compiled client profiles and entered information into operating system.

Education

Bachelor of Science - Business Management

Berkeley College
New York, NY
05.2016

Skills

  • Document and Records Management
  • Process Transactions
  • Saas (Software as a Service)
  • Project Management
  • Interpersonal Communication Skills
  • Store Policies and Procedures
  • Sales Report Generation
  • Salesforce Software
  • One-on-One Instruction
  • Account acquisition
  • Database Management
  • System Implementation
  • Customer Retention Strategies
  • Informational Releases

Additional Information

  • "Grand Street Campus - Assistant Women's Soccer Coach | Brooklyn, NY | 04/07 - 8/21
    - Contributed to 10 division championships during tenure.
    - Instrumental in the success of the team by providing coaching expertise.
  • Owner: Hydra Futbol Club, established in 2022.
    - Enthusiastic and committed youth soccer coach with 15 years of experience, devoted to nurturing growth and cultivating development on the field."

Timeline

Client Service Representative

Kantar
06.2022 - 06.2023

Teaching Assistant

College Achieve Public Schools
11.2021 - 06.2022

Assistant Store Manager

Extra Space Storage
04.2021 - 09.2021

Senior Sales Representative

MakeSpace
02.2019 - 03.2020

Intel Computer Specialist

ActionLink
11.2017 - 04.2019

Sales Coordinator

Asite
06.2016 - 05.2017

Bachelor of Science - Business Management

Berkeley College

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Victor Dorismond