VICTOR E. HERRERA
San Antonio,TX
Summary
Self-directed and versatile professional with a dual background in healthcare and paralegal administration. Committed to developing leadership skills and fostering collaborative environments that enhance client relationships, align strategic team goals, and drive business revenue. Currently pursuing a bachelor's degree in finance and mortgage loan officer licensure.
Overview
8
8
years of professional experience
Work History
Paralegal
Tuttle Law Firm
San Antonio, TX
07.2023 - Current
- Managed comprehensive case documentation for complex bodily injury claims, organized medical records, accident reports, and legal filings to build compelling cases
- Drafted legal documents including comprehensive complaints, targeted discovery requests, strategic motions, and persuasive settlement demands
- Served as the primary liaison facilitating clear and consistent communication between attorney, clients, insurance adjusters, healthcare providers, and expert witnesses throughout the litigation process
- Orchestrated scheduling of client meetings, depositions, independent medical examinations, and court appearances
- Maintaining strict compliance with procedural deadlines and statutes of limitation
Pharmacy Liaison
University Health System
San Antonio, TX
04.2021 - 07.2023
- Consistently exceeded quarterly sales and patient-recruitment quotas by 15-20% through targeted outreach and strategic relationship building.
- Drove conversion of pending prescriptions by creating a structured follow-up system, reducing medication non-compliance across the department.
- Expanded Meds-to-Beds post-operative delivery program, improving discharge efficiency and patient recovery.
- Developed streamlined workflows for transferring prescriptions between facilities to ensure uninterrupted patient care.
- Launched a proactive refill-initiation process that reduced gaps in chronic-care medication adherence.
- Partnered with multidisciplinary teams to address medication-access barriers for high-risk patient populations.
- Ensured accurate documentation within EHR systems to support coordinated, high-quality care.
- Recognized by leadership for strong problem-solving skills and a patient-focused approach to complex medication-access issues.
EPIC Credentialed Trainer
University Health System
San Antonio, TX
09.2020 - 04.2021
- Hand-selected by management to support a high-priority EPIC implementation, earning advanced certification in Cadence, Prelude, Referrals, and Authorizations.
- Designed and led training programs for clinical and administrative teams, ensuring rapid adoption and smooth transition to EPIC.
- Delivered real-time floor support during go-live, resolving issues quickly to prevent workflow disruptions and protect patient-care continuity.
- Managed successful migration of appointments from the legacy system to EPIC with complete data accuracy and operational continuity across departments.
- Developed tailored training materials aligned with department-specific workflows and varying technical skill levels.
- Collaborated with cross-functional teams to troubleshoot integration challenges and bridge communication between IT and end users.
- Performed post-implementation evaluations to identify optimization opportunities and enhance system performance.
- Mentored team members on advanced EPIC functionality and effective training practices, strengthening overall team capability.
Registration Access Specialist
University Health System
San Antonio, TX
11.2018 - 09.2020
- Served as a key liaison between medical and registration teams, ensuring seamless communication, accurate patient intake, and efficient clinical workflow support.
- Managed high-volume, fast paced patient registration with strict HIPAA compliance and consistently accurate documentation.
- Processed financial transactions with 100% reconciliation accuracy, maintaining full integrity and attention to detail.
- Obtained required medical consents and privacy forms, ensuring patient understanding and regulatory compliance.
- Maintained precise demographic, guarantor, and insurance information to support claims and strong revenue-cycle performance.
- Acted as a go-to resource for complex registration and insurance scenarios, resolving issues quickly and effectively.
- Identified workflow improvement opportunities and contributed to department-wide efficiency enhancements.
- Adapted rapidly to new protocols and system updates, supporting colleagues through operational changes.
- Consistently recognized by patients and providers for professionalism, clear communication, and compassionate service.
- Demonstrated strong knowledge of insurance verification and multi-payer eligibility requirements.
Education
Bachelor's Degree - Finance
Texas A&M
San Antonio, TXDiploma -
Health Careers High School
San Antonio, TXSkills
- Sales
- Effective communication
- Organization
- Account management
- Analytical problem-solving
- Creative problem solving
- Prioritizing deadlines
- Attention to detail
- Project management
- Comprehensive research
- Exceptional customer service
- Team building
- Integrity
- Ability to work in a fast-paced environment
- Proficiency in Outlook, Word, Excel, and PowerPoint
Timeline
Paralegal
Tuttle Law Firm
07.2023 - Current
Pharmacy Liaison
University Health System
04.2021 - 07.2023
EPIC Credentialed Trainer
University Health System
09.2020 - 04.2021
Registration Access Specialist
University Health System
11.2018 - 09.2020
Bachelor's Degree - Finance
Texas A&M
Diploma -
Health Careers High School