Victor Fabietti III
Galloway,NJ
Summary
Detail-oriented Escalations Support Agent who offers skills in supporting users with technical knowledge and troubleshooting abilities. Relate well to customers of all levels and abilities. Vocal leader who is patient and able to work well with others. Improve performance through skilled updates and troubleshoot methods. Excellent verbal and written communicator with a strong background in cultivating positive relationships.
Overview
10
10
years of professional experience
Work History
Player Support Agent/Escalations Support Agent
Rush Street Interactive
11.2020 - 03.2025
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Uses Zendesk and Salesforce to track, resolve, and document help tickets
- Diagnosed and resolved technical hardware and software issues
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Delivers outstanding customer service to players through live online chats, emails, and telephone calls.
- Promoted to Escalations Support Agent in September 2021
- Assist our Sportsbook provider with technical issues (i.e. troubleshooting kiosks and OTCs)
- Assist our Sportsbook provider with any issues pertaining to live wagers/live odds
- Escalate Casino rounds for review to our Casino providers for payout reviews, unfinished rounds, win verifications, and any technical problems the player encounters while playing.
- Responsible for calling players who have yet to deposit to encourage engagement and new users to join.
Kitchen Expeditor
Pork Island Grill/The Inn at Sugar Hill
05.2020 - 09.2021
- Trained new expeditors and food runners according to company policies and standards.
- Organized dining area based on reservations, minimizing waiting times.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Maintained composure and work quality while under stress.
Staff Member
Sharp Shooters Basketball Camp
06.2017 - 08.2018
- Monitored and instructed as a counselor for the six and seven year old division
- Responsible for evaluation of campers as a division head coach
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Club President
Saint Joseph's University Radio 1851
01.2016 - 01.2018
Marketing Associate
Saint Joseph's University Radio 1851
01.2015 - 01.2018
Host/Producer
Saint Joseph's University Radio 1851
01.2015 - 01.2018
L.U.C.Y. program volunteer
Saint Joseph's University
01.2016
Summer Camp Counselor
Saint Joseph's University
05.2016 - 08.2016
- Sports director in charge of creating a fun and engaging environment for our campers
Sports Blog (NFC East Quarterbacks)
01.2015 - 01.2016
Education
Communications -
Saint Joseph's University
Philadelphia, PA05.2018
Skills
- Enthusiastic and Personable Written and verbal communication
- User guidance
- User support
- Time management
- Coordination
- Detail-oriented
- Efficient
- Engaging and inviting
Timeline
Player Support Agent/Escalations Support Agent
Rush Street Interactive
11.2020 - 03.2025
Kitchen Expeditor
Pork Island Grill/The Inn at Sugar Hill
05.2020 - 09.2021
Staff Member
Sharp Shooters Basketball Camp
06.2017 - 08.2018
Summer Camp Counselor
Saint Joseph's University
05.2016 - 08.2016
Club President
Saint Joseph's University Radio 1851
01.2016 - 01.2018
L.U.C.Y. program volunteer
Saint Joseph's University
01.2016
Marketing Associate
Saint Joseph's University Radio 1851
01.2015 - 01.2018
Host/Producer
Saint Joseph's University Radio 1851
01.2015 - 01.2018
Sports Blog (NFC East Quarterbacks)
01.2015 - 01.2016
Communications -
Saint Joseph's University
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