Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victor Franco

South Jordan,UT

Summary

Dependable Assets Protection Manager with 13 years of retail experience including 11 years of loss prevention experience. Extensively knowledgeable about theft prevention as well as providing safe and secure environments for employees and customers. Dedicated to creating accountable community workspace to decrease losses, increase profits and comprehensively streamline asset protection systems through prevention and communication.

Overview

10
10
years of professional experience

Work History

Assets Protection Team Leader

Target
01.2016 - 06.2023
  • Led operations targeting organized retail crime rings, resulting in successful apprehensions and subsequent prosecution of offenders.
  • Played key role in onboarding process for new team members, ensuring thorough understanding of company policies and asset protection best practices.
  • Prevented potential losses by identifying areas of vulnerability within store and developing targeted action plans based on current trends.
  • Maintained safe working environment through regular safety audits and adherence to company policies.
  • Coordinated response efforts during emergency situations, ensuring safety of employees, customers, and company assets at all times.
  • Collaborated with cross-functional teams to drive process improvements, resulting in more efficient operations.
  • Optimized staffing levels to ensure adequate coverage during peak hours, effectively minimizing theft, as well as safety and security vulnerabilities.
  • Implemented and maintained assets protection programs in close collaboration with store management.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase profitability and reduce shortage.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
  • Developed talent by working closely with direct report team members through monthly status meetings.
  • Led team to average 300 theft preventions per year, averaging $75,000 in prevented theft.
  • Documented over 1,200 incidents including internal/external theft, safety, and security incidents.
  • Apprehended over 100 external subjects and investigated and closed over 30 internal theft cases.

Senior Target Protection Specialist

Target
06.2013 - 01.2016
  • Conducted thorough investigations into reported incidents, promptly resolving concerns and preventing future occurrences.
  • Reduced incidents of theft by maintaining vigilant oversight on high-risk areas and suspicious activities.
  • Managed crowd control efforts during large-scale events or gatherings, maintaining a safe and orderly environment for all attendees.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Patrolled store departments to check for suspicious activities.
  • Checked CCTV for evidence of shoplifting.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Maintained visible security presence throughout store to provide a safe and secure environment for both team members and guests.
  • Prevented theft by deterring shop lifting attempts by maintaining physical presence during theft incidents.
  • Apprehended subjects based on company policy.
  • Trained and developed talent throughout the market of 10 stores.
  • Led market of 10 stores in total theft preventions in 2015 with 215 total theft preventions.

Education

No Degree - Computer Information Systems

Devry University
Sandy, UT

High School Diploma -

Vista High School
Fremont, CA
06.2007

Skills

  • Physical Security
  • Incident Reporting
  • Access Control
  • Policy Enforcement
  • Investigation techniques
  • Crisis Management
  • Team Training
  • Data Analysis
  • Inventory Auditing
  • Critical Thinking
  • CCTV Systems
  • Conflict Resolution

Accomplishments

  • Decreased overall safety incidents by 50% through routine review and observations of processes as well as giving on the spot feedback to team members and peers.
  • Achieved a 1.27% shortage rate on a goal of 2.00%.
  • Documented and resolved Organized Retail Crime issue which led to the apprehension and prosecution of multiple subjects as well as identification of a fence.

Timeline

Assets Protection Team Leader

Target
01.2016 - 06.2023

Senior Target Protection Specialist

Target
06.2013 - 01.2016

No Degree - Computer Information Systems

Devry University

High School Diploma -

Vista High School

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Victor Franco