Victor Gonzalez
Kissimmee,FL
Summary
Dynamic professional with a proven track record at Americas Best Contacts And Eyeglasses, adept in complaint resolution and project management. Excelled in enhancing customer satisfaction through creative problem-solving and effective communication. Skilled in order processing and fostering team collaboration, significantly improving service delivery and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative, Sales
Americas Best Contacts And Eyeclasses
06.2020 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Main responsibility is to receive and inspect lab orders before dispensing.
- Repair and perform adjustment on eyeglasses.
- Troubleshooting customer’s vision issues, provide the Doctor with solution recommendations for prescription adjustments.
Eyewear Consultant and Sales
MYEyeDr
03.2016 - 04.2020
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Eyewear Bilingual Adviser.
- Sales and Customer Service.
- Receive and inspect eyeglasses orders before dispensing, in addition, dispensing glasses and contact lens orders.
- Maximize customers benefits understanding Prescriptions and Doctor’s recommendations.
Education
Associate of Science - Opticianry
Hillsborough Community College
Tampa, FL08-2025
Skills
- Account updating
- Scheduling
- Complaint resolution
- Project management
- Multitasking and organization
- Stock management
- Member account management
- Creative problem solving
- Order processing
- Microsoft outlook
- Money handling
- Inbound and outbound calling
- Team collaboration
- Verbal and written communication
- Customer education
- Appointment scheduling
Accomplishments
• State Certification for lens lab fabrication and management.
• Awarded many scholarships base on high GPA (3.65).
• Awarded Hope scholarship
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative, Sales
Americas Best Contacts And Eyeclasses
06.2020 - Current
Eyewear Consultant and Sales
MYEyeDr
03.2016 - 04.2020
Associate of Science - Opticianry
Hillsborough Community College
Similar Profiles
Emmanuella KikirovEmmanuella Kikirov
Certified Optometric Technician at Americas Best Contacts And EyeclassesCertified Optometric Technician at Americas Best Contacts And Eyeclasses
Samanta Lopez TapiaSamanta Lopez Tapia
Receptionist at Americas Best Contacts And EyeclassesReceptionist at Americas Best Contacts And Eyeclasses
Zahria StandmireZahria Standmire
Receptionist at Americas Best Contacts And EyeclassesReceptionist at Americas Best Contacts And Eyeclasses