Victor Guerrero
Homestead,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
19
19
years of professional experience
Work History
Sales Associate
Comcast Corporation
Miami
04.2013 - 02.2027
- Identified and capitalized on upselling opportunities, increasing account revenue by 25%.
- Communicated product features and benefits effectively enhance customer understanding.
- Executed sales processes, including lead generation and appointment setting, to close deals.
- Responded to customer inquiries, providing tailored solutions based on individual needs.
- Developed strong customer relationships, fostering trust and repeat business.
- Surpassed customer expectations by delivering accurate information and personalized service.
Claims Examiner
Assurant
Miami
04.2008 - 01.2013
- Handle high call volumes, for credit card insurance, from claimants that are dealing with hardships and determine which coverage is appropriate
- Interpret policies to ensure claimant fully understands coverage
- Identify, research and resolve claimant issues
- Timely and accurately process claims by reviewing and investigating the documents submitted by claimants
- Correctly pay claims and maintain customer records
- Meet phone and paper quality audits on a monthly basis
- Evaluated and processed insurance claims, ensuring compliance with company policies and procedures.
Education
High School diploma -
Skills
- Clearly convey information and understand customer needs
- Fully concentrate and understand customer concerns to provide tailored assistance
- Quickly address customer inquiries and resolve issues effectively
- Deliver high-quality service to enhance customer satisfaction and trust
- Proficiency in CRM software and understanding of VoIP technology for efficient call handling
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
Accomplishments
- Increased productivity 25% by implementing several process improvements.
- Exceeded monthly quota Over 100 times.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Comcast Corporation
04.2013 - 02.2027
Claims Examiner
Assurant
04.2008 - 01.2013