Victor Halton
Desoto,TX
Summary
Dynamic Retail Manager with expertise in customer satisfaction, complaint resolution, and driving business growth. Proven ability to enhance operational efficiency and build brand awareness through effective inventory control and staff training.
Enterprising Customer Service Representative successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
30
30
years of professional experience
Work History
Retail Manager
Fortitude Wellness Center of Cedar Hills
241 E FM 1382 Rd, Suite 310, Cedar Hills, Tx 75104
01.2023 - Current
- Led daily operations ensuring optimal customer service and satisfaction.
- Implemented inventory management systems to streamline stock replenishment processes.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed promotional strategies to enhance customer engagement and retention.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Life Insurance Agent
American Income Life Insurance Company
P. O. Box 2608, Waco, Tx 76797
02.2025 - 02.2026
- Developed tailored insurance solutions based on client needs and financial goals.
- Conducted comprehensive policy reviews to ensure optimal coverage for clients.
- Educated clients on various life insurance products and benefits available.
- Strengthened client relationships through consistent follow-ups and personalized service.
- Trained new agents on compliance standards and effective sales techniques.
- Implemented customer feedback processes to enhance service delivery and client satisfaction.
Customer Service Representative
AT&T
2270 Lakeside Blvd, Richardson, Tx 75082
09.1996 - 12.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with billing questions, service changes, and technical support via various channels.
- Educated customers on product features and promotions to enhance user experience and satisfaction.
- Collaborated with team members to streamline processes and improve service efficiency across departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Skyline High School
Dallas, Tx 05-1984
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Driving business growth
- Building brand awareness
Timeline
Life Insurance Agent
American Income Life Insurance Company
02.2025 - 02.2026
Retail Manager
Fortitude Wellness Center of Cedar Hills
01.2023 - Current
Customer Service Representative
AT&T
09.1996 - 12.2022
High School Diploma -
Skyline High School
Utilized various software programs such as CRM systems, order management and communication tools.
Documented all call information according to standard operating policies and procedures. Set up customer accounts in system and updated details to reflect current information.