Victor Hernandez
Ooltewah,TN
Summary
Highly motivated customer service representative with extensive guest interaction and sales experience. Bringing professionalism over the phone and behind the desk to accommodate individual customer needs ensuring a boost in sales through rapport and retention. Creating a smooth buying experience for customers and friendly work environment for peers through the focus of details and organization.
Overview
7
7
years of professional experience
Work History
Receptionist
Hair Benders Salon
02.2023 - Current
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Worked to build relationships with customers and built potential for additional sales.
- Scheduled client appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Sandwich Maker
SUBWAY®Restaurants
02.2022 - 02.2023
Cashier
Wildwood Floral & Gifts
12.2020 - 12.2021
- Greeted customers entering store and responded promptly to their needs.
- Collected deposits and fees properly over phone and in person.
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Front Desk Agent
Best Western Paradise Inn
07.2016 - 12.2020
- Took reservations and payments over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Science - Biology
The University of Montana - Western
Dillon, MTBachelor of Science - Biology
The University of Tennessee - Chattanooga
Chattanooga, TNSkills
- Policy and Procedure Implementation
- Phone Inquiries
- Guest Relations
- Interpersonal Communication Skills
- Cash Register Systems
- Product Knowledge
- Money Handling
- Consistency
- Personable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Hair Benders Salon
02.2023 - Current
Sandwich Maker
SUBWAY®Restaurants
02.2022 - 02.2023
Cashier
Wildwood Floral & Gifts
12.2020 - 12.2021
Front Desk Agent
Best Western Paradise Inn
07.2016 - 12.2020
Bachelor of Science - Biology
The University of Montana - Western
Bachelor of Science - Biology
The University of Tennessee - Chattanooga
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